Account Director
Cushman & Wakefield

Job Info

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Job Title
Account Director

Job Description Summary
The Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy

The Account Director is typically responsible for between one and five million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)
Job Description

ESSENTI A L FUNCTIONS A ND RESPONSIBILITIES

• Obtain a thorough understanding of the client's business goals and strategies to align real estate services
  with these objectives
• Impl e ment the overall vision, strateg y and measurem e nt metrics to the applicable service lines
• Develop and maintain strong client relationships
• Impl e ment and manage account governance process
• Provide disciplined contract management to meet superior deliver y of all contract deliverables
• Identif y existing and new opportunities for enhancing service solutions and capabilities
• Assist w ith risk mitigation and dispute resolution for client and C & W
• Activel y manage and develop account talent in partnership with HR, including promotion of diversit y , equity & inclusion, talent revie w s, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitabilit y and overall financial performance
• Contribute to the overall service and financial performance of C & W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative anal y tics and evidenced-based decision m a king

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Matrix Organization / Business Partner Skills

7. Presentation Skills

8. Business Acumen

IMPO R T A NT EDUC A TION

• Bachelor's degree requ i red
• Mast e r's de g ree o r MBA p ref e rred

IMPO R T A NT EXPERIENCE

• Minim u m o f 7 y ears at management level or other similar capacity
• Experience in directl y l e a d i n g a n d managing te a ms
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including In te g r a t e d F a c i l i t y M a n a g e m ent , P r o j e ct & D e v e l op m ent S e r vi c e s , Tr an s a c t i on M a n ag e m ent, P o r t f o l i o A d m i n i s t ra t i o n a n d
  S t r at eg i c C on su l ti ng.

A DDITION A L ELIGIBILITY QU A LIFIC A TIONS

• Possess technical domain kno w ledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial anal y sis and kno w ledge of financial concepts
• Abilit y to comprehend, analyze and interpret complex business documents
• Strong p r o f i cie n c y w ith MS Off i ce Suite (MS W o rd, E xcel and Po w erPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinel y uses standard office equipment such as computers, phones and printers. Ma y be required to travel outside bet w een client sites in var y ing w eather conditions.

PHYSIC A L DEM A NDS

The ph y sical demands described here are representative of those that must be met b y an emplo y ee to
successfull y perform the essential functions of this job. While performing the duties of this job, the emplo y ee is regularl y required to communicate w ith others and exchange accurate information; operate a computer

and other office productivity machiner y ; move about the w orkplace; remain in a stationar y position for 50% of the time; and extend hands and arms in an y direction.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the emplo y ee. Other duties, responsibilities and activities ma y change or be assigned at an y time w ith or w ithout notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $204,000.00 - $240,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

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