Account Manager, Client Development
The NPD Group

Rosemont, Illinois

Posted in Sales


This job has expired.

Job Info


Learning and growing with NPD

Combining consumer surveys, retail point-of-sale data, and cutting-edge analytics, The NPD Group delivers trusted retail industry research to the world's most successful brands and retailers. We also offer careers that reward innovation and provide growth opportunities for forward-thinking problem-solvers who join our team. Speed your career growth, while working with the best and brightest in the market research industry.

Position Overview

Our Retail Business Group is currently seeking an Account Manager who will be responsible for managing and growing the relationship between NPD and a strategic beauty client. This is a client-facing position which requires building and maintaining relationships across the organization, but is also focused on mining and analyzing data for insights leading to suggested action and driving revenue.

This position is located in Chicago, IL area

Responsibilities:

  • Build and manage long-range account plans aimed at supporting client's key strategies and objectives
  • Create relationship maps aimed at deepening and broadening NPD's relationship with the client across user groups
  • Increase overall client satisfaction by proactively addressing client business issues and questions
  • Leverage NPD solutions and data assets, combined with market and industry knowledge, to provide actionable insights and recommendations to help client grow the business
  • Manage and track multiple projects from initial request through completion
  • Creatively problem-solve with urgency and positivity
  • Maintain awareness of key industry trends and understand how that could impact client or NPD's business
  • Work collaboratively, both internally and externally, to meet client needs
  • Enhance manufacturer and retailer collaboration


Qualifications:
  • 5+ years of experience with data analysis, client service, account management or sales. Category Management or Key Account experience within a manufacturer or retailer a plus.
  • Critical thinker, with the ability to synthesize data and develop meaningful insights and actionable recommendations using multiple data sources.
  • Experience in collaborating on projects and maintaining client relationships in complex situations.
  • Strong communication and presentation skills, including to executive level audiences.
  • Excellent organizational and project management skills with strong attention to detail.
  • Knowledge and expertise in the field of beauty is a plus.
  • Expert in all MS Office products- Excel, PowerPoint, Word.
  • Travel typically


Communication
The ideal candidate must be able to conduct engaging and impactful presentations that deliver value to the client while telling a compelling story in a concise and polished manner to a diverse audience. Most importantly, the candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with NPD's products and services or be willing to direct the customer to the best solution.

Relationships
The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build relationships throughout the prospective customer's organization.

Discipline
The ideal candidate will be competent in managing their time and activities and must embrace our proven opportunity and customer management processes and systems. Candidates must possess a "can-do" perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts.

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.


This job has expired.

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