Account Support (Brines)
Nextech

Job Info

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Overview

Overview:

We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!

Role:

The Account Support role primarily provides assistance to handling of key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.

Benefits:

• Excellent Health Insurance options
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• 7 paid Holidays
• 5 paid Vacation days

Responsibilities

• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with customer concerns and issues as necessary
• Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
• Verify EMS readings and identify possible customer concerns proactively utilizing the data
• Submit daily reporting pertaining to execution of account and work order completion
• Assist in maintaining data integrity for customer assets and locations
• Assist with online platform issues and cloud software management
• Other duties as assigned by the senior account executive

Qualifications
Required Knowledge, Skills, and Abilities:

• Customer-focused
• Effective communicator
• Excellent organization, prioritization, presentation, and project management skills
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office
• Typing speed of 60 WPM minimum
• Data analysis

Education and Experience:

• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred

Physical requirements:

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching

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