Admin Services Coordinator
University of Iowa

Job Info

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The University of Iowa Hospitals and Clinics, Child Health Specialty Clinics (CHSC), is seeking an 100% Administrative Services Coordinator. Position is specified term through June 30, 2023 with strong likelihood of renewal. This position is located in Ottumwa, IA.

Manages the daily administrative and patient services functions for a CHSC Regional Center. Duties include managing office and clinic functions; managing patient scheduling, registration and medical information; serving as primary contact for the Regional Center; and managing purchasing and travel function.

Position Responsibilities:

Serve as primary contact for a CHSC Regional Center. Represents CHSC to outside agencies/programs/constituents. Receives inquiries and provides information and/or refer inquiry to appropriate staff member.

Manage daily operations of a CHSC Regional Center.

Manage and maintain flow of clinic appointments and processes.

Assist in ensuring mission of family centered care by using knowledge of needs of families with a child with a special health care need to provide specialized assistance during the patient/families appointment.

Use specialized knowledge of UIHC Telehealth appointment processes to manage telehealth appointments within a CHSC Regional Center.

Make arrangements for set up of equipment and supplies for clinics.

Arrange for maintenance of equipment and facilities as needed.

Receive, review and process all incoming mail.

Manage patient scheduling, registration and check in processes.

Schedule patient appointments in EPIC.

Register patients upon arrival in CHSC Regional Center.

Update EPIC system upon arrival of the patient/registration. Enter no-show patients and cancellations into the EPIC system.

Manage patient information.

Determine need for release of information authorizations to appropriate individuals/providers/programs. Ensure releases are received and scanned into EPIC.

Obtains insurance information from patient/family.

Initiate and/or update patient database (demographics, check-in, no-shows, cancellations, patient number, etc) in EPIC.

Maintain EPIC patient records by determining documents/records to be scanned.

Enter telephone call and notes into EPIC.

Determine information needed from community providers and processes requests for information.

Determines need for reports to be distributed to individuals/programs/providers, ensures releases are available and distributes reports from EPIC to designated recipients.

Initiate purchasing requests for CHSC Regional Center. Uses knowledge of CHSC and UI policies and procedures to determine appropriateness of request. Reconcile procurement card monthly.

Manage travel for CHSC Regional Center Staff. Create travel requests and uses knowledge of CHSC and UI policies and procedures to determine allowable amounts for travel reimbursement.

Participate in CHSC Regional administrative staff conferences calls. Serve as facilitator on a rotating basis.

Travel to other CHSC Regional Centers as needed to receive orientation/training, or to provide assistance to other regional clinics.

Perform other duties as assigned by ARNP-S/Program Coordinator.

Percent of Time: 100

Location: Ottumwa, IA

Pay Level: 2B

Salary: Minimum $36,342.00 Maximum $63,429.00

Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Child Health Specialty Clinics is a community-based public health agency that serves children and youth, birth through 21, who live in Iowa and have or are at an increased risk for a chronic condition, and have a need for special services. Chronic conditions can include physical, developmental, behavioral and or emotional issues. Services are provided through family to family support, care coordination and clinical services.

Required Qualifications:

Bachelor's degree or equivalent combination of education and experience is required.

Previous experience working in an office and/or healthcare setting.

Valid driver's license plus the ability to meet and maintain the University of Iowa Fleet Safety standards.

Highly Desired Qualifications:

Experience working with Microsoft products including Outlook, Word, PowerPoint, and Excel.

Desired Qualifications:

Experience with EPIC, the University of Iowa Healthcare medical record system.

Experience working with University of Iowa policies and procedures.

Ability to process, maintain and manage data and information.

Ability to organize and prioritize multiple tasks.

Ability to demonstrate ethical behavior in diverse situations.

Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the contributions of others.

Experience working with diverse communities.

Underrepresented and minority groups strongly encouraged to apply.

Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on closing date.

Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. For questions, contact Lisa Dismang at lisa-dismang@uiowa.edu.

Additional Information

• Classification Title: Admin Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 2B
• Starting Salary Minimum: 37,696.00
• Starting Salary Maximum: 68,699.00

Contact Information

• Organization: Healthcare
• Contact Name: Lisa Dismang
• Contact Email: lisa-dismang@uiowa.edu

This job has expired.