Assistant Branch Manager
Northwest Federal Credit Union

Job Info

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Overview

The Assistant Branch Manager (ABM) is responsible for the delivery of an exceptional member service experience and meeting all sales management goals. ABM's are important to the smooth running of the branch by establishing member service standards, greeting members and facilitating a welcoming and member focused environment. This role will provide direction and leadership by supervising, training and assuring quality control over all activities of the Branch Team Leader (BTL), MSRs and Loan Officers depending on assigned branch. This role also oversees the daily branch operations in coordination with the Branch Manager and BTL, and being accountable for all goals, profitability, internal controls, work processed and for ensuring that all personnel consistently exceed service standards. The ABM is responsible for managing the branch in the absence of the Branch Manager.

Responsibilities

• Maintain supervision and leadership of branch personnel and demonstrate strong personal effectiveness.
• Ensure that all personnel consistently exceed standards for quality customer care at all levels
• Ensure business expertise and member focus by maintaining updated industry knowledge and being proactive in identifying industry trends
• Ability to act as a change agent; suggest ways to support change, process improvements and coaches others through change
• Take personal accountability for goals, attitude, behavior, participation and contributions
• Delegate day to day operations to the BTL, MSRs & Loan Officers; providing leadership and guidance when necessary
• In conjunction with the Branch Manager, observe the staff daily and meet weekly to review skill gaps, set goals and develop plans to improve performance.
• Knowledge of policies and procedures for all products and services available through the Credit Union, NWCM, and other business partners/vendors
• Identify opportunities utilizing the fundamentals of "The Member Advantage" program a needs-based approach to selling financial solutions to our members and achieve assigned sales goals
• Ability to lead staff meetings and lead or contribute during sales calls
• In coordination with the Branch Manager and Branch Team Leader, responsible for monitoring the branch cashEnsure audit controls are followed and maintain strict security measures utilizing dual and internal controls.
• Track and monitor teller, vault and TCR/TCD differences and reports concerns to Manager
• Responsible for understanding and sharing with the team the branch scorecard. Assist the Branch Manager with developing plans to address areas needing improvement
• Responsible for completion of the monthly branch review packet
• Prepare performance evaluations for MSR II and MSR III level positions and contributes to all other performance reviews of branch staff.
• Attend and participate in networking, community and SEG events/activities as directed by the Branch Manager
• Act as Assistant Treasurer and performs Notary and Signature Guarantee duties
• Complete operational functions such as approving transactions, cash control, branch security, and internal controls
• Process loans (consumer & Mortgages), opens accounts as required
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
  

SUPERVISORY RESPONSIBILITIES

• In the absence of the Branch Manager, the Assistant Branch Manager supervises the entire branch.
• Responsibilities include overseeing the branch staff and assisting with training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Championed as the branch second in command in the absence of the Branch Manager
• Professionally on-board, develop, coach and evaluate the assigned staff
• May participate in the selection / hiring process with the Branch Manager
• Provide operations oversight; complete operational functions such as, approving transactions, cash control, branch security, audits, internal controls, ensure compliance with policies and procedures
• Open and close the branch under dual control and / or operating the branch in the absence of management

Qualifications

• Bachelor's Degree preferred, or equivalent years of experience
• Minimum of three years' experience in a comparable financial institution or more than four years retail service and sales experience
• One year supervisor experience required, two years supervisor experience is preferred
• Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
• Ability to use sound judgement, logic and initiative while maintaining member confidentiality and demonstrating integrity

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

This job has expired.