Assistant Product Manager - Digital Retail Platform
General Motors

Job Info

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Job Description
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite 1-4 x per year.

About the role:

• GM is developing an all-new Digital Retailing Platform (DRP) that unifies the customer experience across brand and retail touchpoints. The platform has been developed with Tekion, a leader in automotive retail technology and will be rolled out with new Electric Vehicles.
• Built on the principles of speed, simplicity, and transparency, the DRP enables a true end-to-end shopping and purchase experience for GM electric vehicles.
• The DRP project team is seeking an Assistant Product Manager of Operations to help support the business team with shopping tool development, brand and system integrations.
• The ideal candidate has experience in digital marketing or software product management and recognizes the best customer experiences are built on well crafted and scalable platform capabilities. The role will champion how the DRP integrates critical GM backend and Partner enablers that underpin the front-end customer experience and the DRP Dealer Sales Cloud.
• This is a highly cross-functional and fast paced role and requires a strong self-starter that enjoys working in the intersection of business requirements, data and technology to drive CX innovation. The successful candidates will develop skills and gain experiences well suited to senior product management and digital marketing roles.

Responsibilities:

Reporting to the Operations Product Manager - Digital Retail Platform, the Assistant Operations Product Manager - Digital Retail Platform will:

• Lead a cross-functional project team in the development and system integrations of the Digital Retail Platform across multiple brands and channels
• Partner with the Assistant Product Manager DRP to develop and execute the DRP-powered digital retailing features and integration with the DRP Dealer Sales Cloud
• Support the Operations Product Manager with developing and activating DRP features and functionality as defined by the Product Manager's roadmap- working collaboratively across various GM teams and SMEs
• Act as liaison between GM business teams, Agency partner, and GMIT to progress design and development work on time, and in alignment with key team members
• Partner closely with DEV-IT and technology partner to gather and capture requirements, define back-end solutions and oversee through UAT and implementation
• Effectively manage and supervise product development through ongoing meeting management and utilization of project management tool
• Gather and prioritize requirements across customer-facing, dealer-facing and back-end integrations aspects of the DRP solution, maintaining clear communication and tight alignment between business and technical partners (GM and Partners)
• Help facilitate an impactful project team culture by consistently displaying the GM Behaviors and fostering an accountable, results-oriented and one-team approach
• Identify program risks to leadership and facilitate issue resolution in close collaboration with business and technical partners
• Support direct team meetings and huddles, prepare and present presentations, lead partner communications (internal, external) and prepare leadership briefings
• Represent program interests in various organizational forums and negotiate outcomes and trade-offs while meeting program timing

Additional Job Description
Skills and Abilities:

• Hard-working professional that excels in a fast-paced, dynamic environment
• Brings structure and discipline to sophisticated, multi-dimensional projects
• Embodies a One Team approach and fosters an inclusive environment with cross-functional teams
• Strong attention to detail and follow-up
• Thrives working at the intersection of business, brand, CX and technology
• Strong problem-framing and problem-solving skills
• Ability to quickly react to and handle change
• Strong work ethic with positive, can-do attitude

Background/Experiences

• Academic (BA required, MBA or Equivalent preferred)
• 5+ years of proven experience in relevant fields including:
• Digital marketing and eCommerce
• Customer experience
• Product management
• Supplier management (agency, software)
• Dealer channel / Retail Support (preferred)

Other:

• Design thinking
• Agile product development

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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