At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
This position is responsible for administration and reporting work related to Memorial's applications. Provides day-to-day management of a less complex or smaller applications. May be responsible for supporting systems designing, building, and testing.
Responsibilities:
Generates and analyzes reports for a specific application in order to inform Memorial's decision making process, improve efficiency, and to modify parts of workflow and processes and ensures the accuracy of information entered if supporting business application.Performs work of basic complexity for assigned application by collecting information and analyzing data.Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.Provides input in the development or modification of currently established processes and procedures to drive application efficiency.Tests new features of the applications as they are implemented to verify accuracy and compliance with Memorial procedures.Supports end-users, in partnership with selected vendors, to provide customer service and basic training for users.Supports the design and upgrade of systems to ensure up-to-date versions.
Competencies:
ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, HEALTHCARE INFORMATION SYSTEMS, HIPAA, IT APPLICATIONS, IT CUSTOMER SUPPORT, ORGANIZATION SKILLS (4), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK
Education and Certification Requirements:
Associates (Required)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: One (1) year of relevant experience. Relevant work experience may substitute for education requirement. Other Information: Follows Standard Precautions using personal protective equipment as required.Additional Education Info: in Information Technology, Computer Science, or related field. Relevant work experience may substitute for education requirement.
Working Conditions and Physical Requirements:
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