Position Title: Associate Director, Programs
Reports to: Orange County Site Director
Division: US Programs
Department: Home Study & Post-Release Services
Job Location: Orange County, California; On-Site/Hybrid
Grade Level: 9
Introduction:Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around the world and in the United States (U.S.). CWS has assisted over 865,000 refugees and immigrants from across all backgrounds to start new lives in the U.S. and to integrate into their communities. Join us in this life changing work.
Through funding from the Office of Refugee Resettlement (ORR), CWS provides services to unaccompanied children (UC) through the Home Study (HS) and Post Release Service (PRS) program. UC are recently arrived to the US and released from federal custody to a sponsor, typically a family member or friend, and may require additional support once in the community to access resources and ensure stability of the placement and their safety. CWS also provides home study services to those children in ORR care when assessment of the proposed placement is warranted to ensure the sponsor can provide a safe and stable home and ensure the UC’s well-being. CWS provides HSPRS nationally through CWS local offices and affiliate partners.
Primary Purpose:The Associate Director of Programs is a senior level position which will oversee programming for refugees and unaccompanied children and youth, with a focus on the ORR-funded Home Study and Post Release Services Program to unaccompanied children. The Associate Director will provide direct supervision to project supervisors and ensures the provision of trauma-informed, strengths-based services that support both the client and overall program implementation. The position will also be responsible for overseeing case management services to Ukrainians and other refugees, while working collaboratively with the office director on outreach and program strategy. The Associate Director will also work collaboratively with the CWS national HSPRS and case management teams to coordinate case acceptance, training and technical assistance, and submit reports, as needed.
- Provide leadership to the Orange County and Los Angeles based case management teams, including strategy, vision, training, and program oversight.
- Responsible for the general oversight and management of the HSPRS programming, case management, and services for unaccompanied minors who are receiving Home Study and Post Release Services. Ensure program compliance and adherence to the Cooperative Agreement.
- Provide direct supervision, coaching and guidance to Case Management Supervisors who oversee case managers.
- Oversee grants relating to HSPRS and protection programming, including grant continuation and business development, program objectives, budgets, compliance, and reporting.
- Develop and maintain community partnerships in the area of unaccompanied minor service provision, specifically with social service agencies and local providers.
- Provide technical oversight and monitor program performance to ensure excellence in in programming at all levels. Ensure the reporting and collection of accurate client data.
- Utilize project management tools to track and communicate program outcomes to external stakeholders. Use data visualization and qualitative stories to demonstrate program impact to various audiences
- Research new funding opportunities in the areas of children’s services and protection programming. Assist with grant writing and proposal development, as a means to build new programs and wraparound services.
- Collaborate with CWS headquarters children’s services in the implementation of services and the development of trainings, tools and systems.
- Ensure timely and accurate program reports, including financial reports.
- Provide and track accurate office financial information for office budget planning purposes.
- Communicate clear expectations to program management staff, including: professional development, staff wellness and engagement, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
- Retain, understand and comply with the cooperative agreement.
- Prepare Home Study and Post Release Service program staff for monitoring visits.
- Represent CWS in local community consultation meetings and stakeholder events.
- Other duties, as assigned.
- Master’s degree in social work, psychology, sociology, or other relevant behavioral science required.
- A minimum of five years of relevant professional experience, including work with at-risk children and families, migrant communities, or survivors of trafficking or violence.
- A minimum of 3-5 years’ experience in grant oversight and program administration.
- Two years of clinical or direct service experience in any of the following areas: conducting home studies and writing assessment reports, working with children and youth, family reunification/preservation, and/or foster care/child welfare. Previous work experience with foreign born youth is strongly preferred.
- Strong leadership and program administration skills which are rooted in best practices, sustainability and building a strong culture of equity, justice and humanity in the workplace
- Ability to write grants, program reports, and oversee budgets and finances.
- Advanced skills in supporting service delivery to foreign-born populations.
- Ability to support staff wellness and engagement, using analytical skills which measure staffing needs and best practices which support employee wellness
- Ability to read and write in English and Spanish preferred
- Ability to establish trust and rapport with staff and community partners
- Ability to work in a multi-cultural environment required
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required
- Ability to identify and implement efficient systems to track and analyze data and adjust plans to ensure performance.
- Excellent written and verbal communication skills, including the ability to speak to groups and deliver trainings and presentations to large audiences.
- Standard work hours with occasional evening or weekend assignment
- Occasional travel will be required.
- Successfully pass PREA, FBI and Child Abuse and Neglect Checks.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC). CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Paid Time Off
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits