Associate Network Engineer
Mass General Brigham

Job Info

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About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Under the direction of the Manager of Network Engineering, the Engineer Specialist monitors the Network Engineering work requests, provisioning queue, and incident queue through a computerized tracking system and assumes (or delegates to other team members) responsibility for incoming requests.

Principal Duties and Responsibilities:

• Monitors and manages incoming work, provisioning of network workflows, and incident requests.

• Other support tasks, duties, and responsibilities may be assigned depending on workload and the employee's skill level. Examples include hardware installations, troubleshooting, and DNS / DHCP administration.

• Occasional after hours and weekend work may be required in order to perform tasks that cannot be done during business hours.

• The engineer will be expected to participate in the Network Engineering on call rotation and will carry a pager and/or cell phone 24x7.

• Complies with all Network Engineering services, policies, and procedures.

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties and responsibilities as assigned

Qualifications
Qualifications

• Valid Cisco Certified Network Associate (CCNA)

• Valid Wireless certification is desirable (CCNA and/or CWNA).

• Bachelor's degree in a technical field or equivalent experience.

Skills and Abilities

• Cisco Routing and switching knowledge with Nexus, Catalyst, and Integrated Service Routers.

• Experience with administrating DNS / DHCP systems.

• Knowledge of cloud technologies - VPC, SaaS, PaaS

• Abitlity to workin integrated and mutlicloud environment - Azure,AWS,GCP

• Routing protocols - MPLS, BGP and OSPF.

• Network protocols - Spanning Tree, VLANs, 802.1Q, and VPC.

• Cisco Wireless technology - Wireless Controllers and Wireless Access Points.

• Customer Service.

• Project Management.

• Teamwork.

• Good communication skills

• Ability to learn and be self-directed

• Independent

• Diligent in regard to creating and maintaining detailed computer incident logs

• Dependable in regard to providing regular status reports.

Supervisory Responsibilities:

• No direct reports; may provide guidance to less seasoned and new staff

Fiscal Responsibility:

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

• Normal office working conditions. The noise level in the work environment is quiet to moderate.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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