Associate, Records Management
Hyundai Capital America

Job Info

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Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, Privacy and Records, supports initiatives that provide reasonable assurance that HCA's business records are properly identified and prioritized based on its value; adequately safeguarded from misuse and theft; maintained in a manner that satisfies legal requirements; and appropriately available to meet the business needs. This position is responsible for initiatives that relate to maintaining a governance structure, such as: policies and procedures, notices, training and awareness, information safeguarding, vendor management and breach management.

Duties and Responsibilities:

1. Records Management Operations: Support Records Management operations. Assist with the design, review and implementation of processes that support company's records management program to reduce risk and comply with laws, company policies, and business needs.

2. Policy & Framework Management

• Assist in developing and maturing the privacy and records management framework.

• Support HCA's shift towards the digitalization of records.

• Under general supervision, responsible for writing a wide variety of documents including, but not limited to formal policies and procedures, process flow maps, how-to guides, job-aides and , manuals, cheat sheets, and instructions in a clear, accurate and succinct manner.

• Responsible for reviewing current policy and procedure documents, including updating the records retention policy for the US, drafts and submits improvement recommendations to appropriate approver and/or subject matter expert(s) for review, and edits and submits final documents using appropriate systems and processes.

• Partners with end user subject matter experts to identify new policy and procedure document requirements based on business-critical needs.

• Adhere to company standards for document control.

• Create and implement an operational process for receiving, documenting, tracking, investigating, and taking action on all inquiries and complaints concerning the company's records policies and procedures.

3. Privacy Compliance and Operations: Support day-to-day privacy operations. Collaborate with privacy leadership. Assist with the design, review, and implementation of company-wide privacy policies, procedures, processes, systems, and a GRC tool to reduce risk and comply with laws, company policies and business needs.

4. Training & Awareness: Create general and targeted training related to information protection and privacy to support the privacy communications and awareness program. Assist in the delivery of privacy training to all appropriate employees and business associates.

5. Research: Monitor developments to maintain knowledge of current privacy issues to ensure ongoing compliance with requirements from laws, regulations and global standards.

6. Other duties as assigned.

Knowledge and Skills:

• Excellent written and verbal communication skills; advanced problem-solving and analytical/critical thinking skills;

• project management and technical ability.

• Able to work well both as an individual contributor and as a team member.

• Strong interpersonal skills.

• Knowledge of policy and procedures program management.

• Working knowledge of the financial services business.

• Proven ability to execute strategies and track and measure results; ability to work collaboratively and cooperatively across business functional areas in ambiguous situations.

• General knowledge of records and privacy, laws and regulations.

• Advanced Microsoft Office (Excel, Word, PowerPoint, Visio and Access) skills; proficient in Microsoft Excel, including macros.

• Demonstrated ability to work in a matrix type organization demonstrated process management and leadership skills and demonstrated time management skills.

Qualifications

• 5+ years' experience in records management, privacy governance, or compliance will be considered an asset.

• Automotive finance industry desired.

• Experience in effectively authoring and implementing information protection department policies and procedures.

• Identify & remediate gaps and issues; developing databases, reporting and metrics; efficiently evangelizing information protection initiatives; communicating effectively with stakeholders.

• Functional Key Competencies, familiarity with financial, compliance, customer service, policy and procedures, management of records.

• Bachelor degree preferred.

• CRM certification desired.

• CERM, CIP, IGP, or CIGP certifications will be considered an asset.

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

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