Auto Glass Sales & Customer Service Representative
AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

• $1,500 sign on bonus
• 15 Paid Days off (20 after 1 year) + paid holidays
• Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
• 401K Matching $1 to $1 up to 6% annually
• Annual bonus
• Free AAA Membership and numerous employee discounts

Major duties, responsibilities, & expectations

Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service. Gather required information and work closely with customer insurance agency.

Process invoices for payment through glass management software system and verify accuracy on invoices. Work with auto glass team and suppliers to trouble shoot any issues that may occur. Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

Maintain excellent communication with auto glass team at all times. Develop complete familiarity with department software. Troubleshoot issues with service, parts, vendors, and customers. Remain up to date on changes in auto glass industry that influence the auto glass business.

May perform other duties as assigned.

Education and Experience

High School Diploma

1-3 Years Experience

Minimum of 2 years of customer service experience in auto glass or comparable industry