Benefits Operations - Manager

Franklin, Massachusetts

Posted in Consultancy

This job has expired.

Job Info

MMB Multinational is seeking candidates for the following position based in multiple US office locations:


What can you expect?

  • Leads delivery activities on large and potentially complex GBM clients, working either alongside senior Client Management team members or on their own
  • Scopes and drives client facing meetings and information, business review and stewardship process
  • Acts as a day to day point of contact for clients (main point of contact if leading on the client), including a point of escalation working to resolve service delivery issues
  • Manages/accountable for all recurring deliverables, ensures technical accuracy and client readiness, and informs wider client teams on any planned changes
  • Takes responsibility for the delivery of client projects in a proactive and timely manner working alongside relevant stakeholders, providing peer review layer to ensure materials are comprehensive, consider all issues, and are tailored to clients
  • Key role in client retention process, identifying potential clients at risk and supporting the definition of action plans to address
  • Understands and supports strategic client journey with a focus on growth and retention
What is in it for you?
  • Opportunity to work with colleagues around the globe, while supporting your own book of client business
  • Influence, advise and advocate for clients
  • Be part of the growth and change of the organization - identify areas of opportunity, development and improvement, as well as mentoring and coaching team members
  • Be part of an organization where you'll be able to learn, grow and develop your career
We will count on you to:
  • Deliver an exceptional customer experience: Establish relationships with clients and demonstrates a genuine passion in them and in their business. Engage in strategic dialogue with clients to understand their needs, proactively assess the client's situation and propose solutions
  • Set strategy & transform into results: Understand MMB Multinational's and MMB's overall strategic direction. Successfully execute plans/initiatives that support strategic business outcomes (growth, retention, client satisfaction, profitability)
  • Drive transformational change: Change methods and practices of work by challenging conventional way to do things, showing interest in applying new approaches and demonstrating new ideas through specific and actionable steps
  • Team and collaborate with others: Participate in activities which reinforce "one team" environment within MMB Multinational. Cultivate, manage and strengthen interpersonal relationships with colleagues and teams
What you need to have:
  • Bachelor's degree + 6 years' experience, or 8+ years of equivalent education/work experience
  • Proficient technical knowledge of benefits and insurance markets
  • Strong verbal and analytical skills, keen attention to detail and accuracy
  • Voluntary and active participation in various projects outside of specific responsibilities to support business or organizational needs
  • Strong interpersonal communication skills, demonstrated diplomacy and client management
What makes you stand out?
  • Regional and level appropriate learning/certification (e.g. UK IEBA, US Global SHRM, CEB, IFEB coursework)
Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses includingMarsh,Guy CarpenterandOliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter@Mercer.

Marsh & McLennan Companies and its Affiliatesare EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers

This job has expired.

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