Billing Associate
Beacon Hill Staffing Group, LLC

Job Info

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Seeking an experienced Billing Specialist to provide routine external customer-facing servicing and administration support ensuring that good customer relations are maintained, and customer business and issues are resolved fairly and effectively.

Client Billing supports the billing and premium reconciliation needs for the Employer Market. Associates on this team provide a variety of requested billing services and work to resolve discrepancies between the expected billed amount and what the employer remits. This position works directly with our clients building lasting relationships and coordinates with our internal partners in providing exceptional service.

What you would do in this job:

• Bill, clear, and reconcile group premiums. Follow-up to obtain missing information needed to clear premiums. Address discrepancies and partner closely with internal resources, external clients and or brokers/distributors to resolve billing issues in a timely manner.
• Use sound judgement to research and resolve problems that prevent premium clearing, including researching client remittance documents and files, as well as matching premium payment info to our administrative systems.
• Clearly communicate all billing discrepancies identified, document all issues and ensure timely resolution.
• Report, log and appropriately escalate past due premium/clients per procedures.
• Manage and maintain all necessary reports to ensure premium is cleared in a timely manner, maintain compliance with all financial reporting rules and regulations, and internal audit requirements.
• Place Outbound administration follow up calls. Support Inbound call center overflow calls as needed to support volume spikes ensuring service level agreements are achieved.
• All tasks must adhere to department quality standards and be completed within service level obligations.

What we'd expect from you:

• Strong customer focus for both internal and external customers.
• Verbal and written communication skills to convey accurate information to clients, internal partners, and participants.
• Business math skills to calculate premium due, adjustments, and determine paid to dates, including a general understanding of accounting principles.
• Analytical and problem solving skills to research and resolve problems and reconcile billings.
• Organization and planning skills to prioritize work and adjust to meet deadlines.
• Strong attention to detail to ensure accuracy in creating system records, researching account problems and performing detailed calculations. Ability to perform within established department goals including quality assurance.
• Ability to apply good judgement to situations.
• PC skills, including knowledge of Microsoft Word and Excel.
• Good prioritization skills and adaptable to change.
• Ability to work effectively both individually and in a team environment.
• Professionalism combined with a positive can-do attitude.
• Flexibility to work overtime during peak volumes.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.