Branch Service Specialist
American Riviera Bank

Job Info

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Job Purpose:

Under limited supervision, the Branch Services Specialist provides coverage and relief in a variety of operational areas as needed, and supports the Service Manager and/or Branch Manager, providing leadership, training and supervision within the branch as assigned. The Branch Services Specialist demonstrates skills and knowledge necessary to provide basic and routine Personal Banker services, and may perform in various capacities, including some advanced or lead responsibilities including approving transactions within delegated authority.

Duties & Responsibilities:

Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.

• Handles daily reports including but not limited to pulling reports, reviewing reports.
• Answers phones and handle escalated customer service concerns, responds to customer inquiries escalated from the Customer Service Center.
• Performs teller transactions and other duties as needed to support the branch.
• Functions as a Personal Banker as follows:
  • Evaluates needs of potential clients and offers appropriate financial products and services
  • Prepares and completes new client application and information to open new account
  • Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business
  • Informs and advises clients of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity
  • Responds to client inquiries and requests regarding accounts
  • Promotes and cross-sells other establishment products and services as appropriate to client requirements
  • Generates new business to assist in meeting establishment profitability goals

• Assumes responsibility for various department functions in the absence of staff members or in overload situations.

General:

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Comply with all applicable OSHA safety standards, including:
• Read the workplace safety and health poster at the jobsite.
• Report hazardous conditions to your supervisor and/or HR
• Report any job-related injury or illness to your supervisor and/or HR, and seek treatment promptly.

Compliance

• Complies with all bank policies and procedures and all applicable government regulations including, but not limited to deposit regulations, and Bank security policies, staying current and knowledgeable of all policies, procedures and regulations related to the job functions and completing all assigned training on time, requesting additional training as needed to be proficient in all job responsibilities; cooperating with internal and external auditors and bank examiners by providing full cooperation and timely delivery of requested documentation and information; and reporting concerns about compliance to the Compliance Officer to enable prompt remediation.
• Complies with Bank policies and procedures relating to the Bank Secrecy Act (BSA), and Anti Money Laundering (AML) and Office of Foreign Asset Control (OFAC) guidance. Report suspicious activity to the BSA Department through a Suspicious Incident Report (SIR).
• Adheres to privacy and information security policies, and ensure all sensitive internal and external customer information is properly secured and safeguarded. Use secure methods delivering client and/or confidential data by email.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Associate’s degree (AA) or equivalent from a 2 yrs college or technical school; or 4 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of branch operations with a supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
• A seasoned employee with a minimum of two years of overall operations experience, including guiding the activities of more junior level employees in a branch environment.
• Intermediate experience, knowledge and training in progressively responsible branch operation and supervisory activities.
• Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• Ability to cross-sell and explain all operation products and services with confidence and authority.
• Basic loan product knowledge.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 1 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Intermediate knowledge of human resource and labor laws and policies.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak professionally and clearly to customers and employees.
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal or no supervision while performing duties.
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

This job has expired.