Breakfix Technician/Field Technician
BC Forward

Chico, California

Posted in IT


This job has expired.

Job Info


Breakfix Technician/Field Technician
BCforward is seeking a qualified at Field Technical Support/Breakfix Technician

Position Title : Field Technical Support/Breakfix Technician

Expected Contract length : 2 Years with possibility of extension or Permanent (depends on your client needs and your performance in the contract)

Location : Chico, CA

Job Description:

This customer facing, non-exempt Printer repair field position provides a wide range of hardware support, primarily focused on LaserJet printers, but also including DesignJet, Officejet, and Wide format units. This position will also require supporting business and consumer class desktops, notebooks, RPOS, and workstations from our PC division. Individuals applying for this role ***MUST*** come with a strong background in printer hardware repair. I am NOT looking for someone that is coming from a HelpDesk (phone support) type role. I need someone with hardware break/fix experience.

This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be resourceful and driven to be successful.

This is a team-based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair, and maintenance of all types of HP printers and PC's at customer sites, within a defined geography. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why.

Demonstrated core competencies of success in this position are:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customer's business needs while maintaining HP's contractual commitments.
  • Ability to troubleshoot various hardware problems logically and systemically on Printers and PC's. May also involve third party software, networks and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Industry / company knowledge that provides solid technology solutions and options to the customer.
  • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements:
  • The NUMBER ONE MOST IMPORTANT REQUIREMENT is break/fix experience on Printers
  • Valid, current, maintained driver's license.
  • Driving and maintenance of personal vehicle capable of carrying a large amount of boxes/parts
  • Travel (airline and vehicle) is a requirement of the job. **Very rare airline travel, only for training - due to covid, face to face training has been postponed currently**
  • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
  • Daily driving in assigned geography may be up to 7 hours per day ; 40,000 or more miles per year.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays and shift work.
  • Onsite customer facing experience.
  • Technical/mechanical hardware repair experience.
  • Demonstrated technical/mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred.
Dress: Business Professional: Black slacks and blue collared shirt.

Personal Cell phone with Data Plan
  • Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.
About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 134805 when responding to this ad.

Recommended Skills

Decision Making

Troubleshooting (Problem Solving)

Multitasking

Installations (Manual/Mechanical)

Maintenance

Circuit Switches


This job has expired.

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