Call Center Representative (Entry Level) - Rochester, NY
Heath Consultants Incorporated

Rochester, New York

Posted in Oil and Gas


This job has expired.

Job Info


Key Responsibilities and Critical Success MeasuresThe Call Center Representative provides supports for a project by communicating directly with the customer/property owners. The employee will be responsible for sending letters, and calling customers regarding meter accessibility. The employee is also responsible for inputting data into excel as well as other systems. This position reports directly to the Project Manager.

  • Duties include daily data entry of MAP tags.
  • Daily review and issuance of letters to customers/property owners.
  • Answering incoming and making outgoing customer calls, scheduling appointments, and summarizing cases/data for review by Legal.
  • managing & responding to all incoming email correspondence from the "Obstructed Meter" Outlook mailbox.
  • This department works with customers who have meters that are obstructed and inaccessible for BGE.
  • Employee will be responsible for sending letters, and calling customers regarding meter accessibility. Employee will work with the customers to set an appointment when BGE can come and look at the meter. If the customer is non-responsive, the employee will continue to follow up with the customer. If the customer does not respond, then service will be terminated.
  • This is high volume work. Employee should excel in a high-volume environment.
  • Attention to detail as well as strong verbal and written communication skills are required.
  • Data entry is a large component of this role. 100% accuracy is expected.

Values

  • Safety is our number one priority
  • Communicate openly and honestly
  • Approach all that we do with a sense of urgency
  • Always do the right thing
  • Treat others as you wish to be treated
  • Strive for excellence in everything we do
  • Provide an environment that nurtures growth and enjoyment

Knowledge, Skills and Experience
  • High school diploma or equivalent required
  • Associates degree or higher preferred.
  • High school diploma or equivalent required
  • Associates degree or higher preferred.
  • excellent attention to detail; ability to perform multiple tasks; ability to produce high quality, error-free work;
  • ability to interpret/analyze customer data to determine next steps;
  • working knowledge of Word - able to type at least 50 wpm;
  • working knowledge of Excel - formulas, pivot tables;
  • More than basic Excel skills - managing spreadsheet data, comparing data fields across 4 systems
  • answering external customer calls, issuing email and US mail correspondence.
Reports toField SupervisorResponsible forThis position has no supervisory responsibilities.Work Environment
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel Requirements
  • No travel is required for this position.


This job has expired.

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