Camp Marketing Scout>
VCA

Job Info

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Social Media & Event Specialist for Dog Daycare & Boarding Facility

Title: Scout

Date: January 2023

Department: Corporate Camps

Location: Concord, NC

Reports To: Allison Ott

About The Opportunity

The Social Media & Event Specialist, or Marketing Scout, reports to the Corporate Camp Operations & Marketing Specialist and works alongside the local Camp Managers to represent Camp Bow Wow's brand both in Camp and throughout the community. This role is customer service-based and requires the ability to maintain customer relations, limit retention, and communicate effectively to ensure the best customer experience.

How You Will Make a Difference

Primary Marketing Responsibilities:

• Promote Camp Bow Wow to increase sales and customer visits, while limiting customer retention and producing effective results
• Manage local marketing efforts and social media platforms
• Manage customer feedback platforms. Work alongside management to establish cause, formulate responses, and creating a suitable action plan toward finding a solution.
• Research advertising opportunities to positively promote Camp
• Attend local marketing events; Coordinate and host Camp Bow Wow events on or off-site
• Establish partnerships with local businesses and maintain relationships
• Manage marketing vendors, costs and budget
• Create marketing materials through company platforms
• Communicate promotions effectively to Camp employees
• Work alongside Camp Manager toward set goals
• Some Front Desk/reception shifts
• Assist with Camp's day-to-day operations, as needed, including time spent in the play yards

Primary Camp Responsibilities:

• Communicate promotions and upcoming events effectively to Camp employees.
• Actively participate in staff meetings.
• Work alongside Camp Managers toward set goals and meet sales objectives.
• Frequently interact with Interview customers to educate about Camp, sell First Day Packages and answer any questions.
• Communicate effectively and work in a team environment.
• Maintain a healthy and safe environment for Campers.
• Provide excellent customer service when assisting Front Desk.
• Be attentive to customers' needs, engage in conversation and interact with Campers.
• Address minor customer concerns.
• Provide the best customer service experience to Campers and customers.
• Various Camp Counselor Task Support:
  • Front desk shifts
  • Care for dogs of all breeds and sizes.
  • Monitor dogs in play areas, maintain a clean environment and manage dog behavior
  • Engage in one-on-one Enrichment services with the Campers. Play fetch, run sniff & seek activities, and snuggle sessions!
  • Clean and maintain kennel, play and common areas.
  • Feed dogs and administer medications.
  • Perform bathing and grooming services including baths, nail trimmings, ear cleanings, etc.

A Strong Candidate Will Have

• MUST LOVE DOGS - the noise, the hair, the messes, the love, and the smiles!
• High School diploma or equivalent; Associates or Bachelor's degree preferred
• 2-3+ years customer service experience
• 1-2+ years social media experience
• Marketing and/or event experience preferred, but not required
• Animal experience preferred
• Time management skills
• High attention to detail
• Strong customer service skills
• Weekend and flexible availability
• Ability to work in a fast-paced, team environment
• Basic software skills
• Interpersonal skills
• Organizational skills
• Ability to maintain ongoing customer relationships
• Energetic and upbeat personality
• Authorized to work in the United States
• Reliable transportation - local travel required
• Valid driver's license

Physical Requirements

• Ability to lift or carry 40+ lbs.
• Ability to push or pull up to 40+ lbs.
• Ability to reach overhead
• Ability to reach at or below shoulder level
• Ability to control and withstand resistance from dogs of all sizes on leash
• Ability to walk or stand for long periods of time
• Ability to squat and kneel
• Ability to see, hear, and communicate verbally

We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above

Compensation, Schedule, and Benefits

• Compensation Range: $16.56 - $17.06 hourly based on experience + monthly commission
• Job Type: Full-Time (40-45 hours per week)
• All of our Full-Time employees get to enjoy the following benefits:
  • Medical, Dental, Vision on 1st of the month following 30 days of employment
  • Retirement Plan Eligibility through Mars, Inc. after 60 days of service
  • Employee Life Assistance Program
  • Bring your dog to work
  • Employee Discounts through VCA Animal Hospital
  • Paid time off and 12 Paid Holidays
  • Paid Parental Leave
  • Paid Volunteer Opportunities
  • Paid Short Term Disability

About Us

Camp Bow Wow® is a doggy day care and boarding franchise with locations across North America. Camp Bow Wow has ranked in Entreprenuer's Franchise 500 list for 11 consecutive years and was named to Denver Business Journal's Top Workplaces in 2020. For over 20 years, we've proudly offered dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from Certified Camp Counselors®. With over 200 locations, dogs visit a Camp Bow Wow more than 4 million times a year where they enjoy our premier doggy day care, boarding, grooming and training services.  Join our Corporate Camp team in Concord, North Carolina and be a part of creating a better world for pets while achieving our mission of Making Dogs Happy! Camp Bow Wow is a subsidiary of VCA, Inc. and Mars, Inc.

We are also committed to giving back to the communities we serve by helping sick and injured dogs in need through our Bow Wow Buddies Foundation®! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Equal Opportunity Employer

Camp Bow Wow® is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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