CFP Operations SME
Intrepid Solutions and Services, LLC

Job Info

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Overview

Intrepid Solutions is looking for qualified Communication Focal Point (CFP) SME. CFP Personnel support the facilities IT infrastructure, including Windows/Linux based platforms and required to support a 24*7*365 schedule including performing touch maintenance at the users location. This is a great opportunity for IT professionals looking to grow their experience with onsite training, professional development, and internal advancement.
Responsibilities

• Provide support in the Assessment & Authorization (A&A) of systems.
• Work with Cybersecurity staff members to conduct Risk Management Framework (RMF) activities.
• Follow all approved IC directives and standards in addition to NASIC policies, processes, and procedures.
• Develop and maintain security documentation, procedures, and plans.
• Identify applicable DISA STIGs, and track and report compliance.
• Ensure configuration management, evaluate and acquire approval for changes to authorized systems.
• Track and maintain system status related to authorization efforts and provide updates.
• Define and track completion of Plans of Action & Milestones (POA&Ms).
• Maintain Body of Evidence (BoE) to support system ATO and Continuous Monitoring.
• Assist with system assessments and inspections.
• Support auditing, malware detection, and vulnerability scanning of systems.
• Support other Cybersecurity tasks as assigned.
• Coordinate corrective action required by outside/parent agencies as required.
• Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOP's).
• Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software.
• Provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts.
• Provide desktop support at the customer's location as required such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
• Perform system reboots in the data center as required following documented reboot procedures.
• Replace workstations with like systems and reload all applicable user applications.
• Coordinate with other duty sections such as hardware technicians and software administrators when additional Level II[1] or Level III[2] support is required.
• Follow the Standard Operating Procedures for backup and restoration.
• Physically or remotely log into the MNIS system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Utilize the NASIC trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer requests.
• Assist with account creation, modification, and deletion.
• Create, modify, diagnose and resolve account requests/ problems.
• Interface with external MNIS PMO IT support agency.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month. Report shall include system and PoA&M status (if applicable) and trend data (CDRL A001).
• OPERATING HOURS AND EXPECTATIONS: This is a Day Shift position, with operating hours Monday - Friday with more detail on anticipated start time(s) discussed during interview process.
  
  TRAVEL: Position does not require travel.
  
  

Qualifications

CLEARANCE: Active Top Secret / SCI **TS/SCI required upon application for initial consideration.***

EDUCATION:

• High School Diploma or equivalent

CERTIFICATION(S):

• IAM Level I certification (CAP, GSLC, Security +CE)
• For helpdesk/accounts support:
• Maintain Information Assurance Technical (IAT) Level II certification as required by Department of Defense (DoD) Directive 8140.01 (previously 8570.01-M)

This job has expired.