Client Manager - New Jersey- HTS
HAYS

Job Info

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We create and deliver workforce solutions to see organizations thrive

Hays Talent Solutions - The How

• Anticipate and prepare - We harness emerging trends to power our clients' success
• Be the catalyst - We are change agents, helping clients get their work done better
• Certainty of outcome - No matter how complex or difficult, we deliver

Your Role

• To lead and take full responsibility for the successful management of the client account and service delivery
• To achieve budget and growth on the client account by maximising fees and recognising opportunities
• Establish and develop key client relationships in line with the client's contract plan
• To maintain an effective partnership with the client and continually develop account initiatives

Reporting to

Senior Client Manager / Client Director

Key deliverables

We will equip you with the tools and training to:

Build lasting relationships:

• Ensure the service we provide to key clients and candidates is effective, efficient, professional and consistent
• Provide specialist expert advice, support and recommendations to key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys
• Engage and educate key stakeholders on talent solutions as required
• Develop strong relationships with HR, Procurement and other key stakeholders
• Manage client or candidate disputes in a timely and effective manner

Develop and evolve your account / portfolio:

• Responsible for the achievement of all individual and team fees
• Generate further opportunities to grow the client account and drive team results
• Partner with key stakeholders on the client account and recognise further growth opportunities
• Identify client development opportunities and work with the management team, International Sourcing Centre (ISC) and Solutions team to implement client development strategies
• Collaborate with the Solutions and ISC and present solutions to client when required
• Monitor competitor performance and provide recommended actions to the leadership team
• Actively promote Hays' service by offering to engage the client at every opportunity
• Identify areas for continuous improvement in the service we provide

Deliver an efficient and compliant process:

• If required ensure team are working with the ISC to design and select the most effective end to end recruitment process as per client requirements
• Ensure team are managing all client placement requirements including on-boarding, time sheets, aftercare and disputes effectively
• Undertake regular business planning to analyse the teams strengths, growth opportunities and threats to the business
• Ensure compliance to service agreements and contracts
• Ensure all candidates are compliant and in line with critical processes and client compliance requirements by conducting regular audits
• Review findings from compliance audit report and provide recommendations in relation to compliance improvements
• Ensure adherence to Hays' policies, procedures, recruitment methodology and service delivery standards
• Ensure adherence to all current legislative requirements
• Work continuously to uphold and improve the quality of service provided to both internal and external customers
• Engage, direct and support employees to contribute to the effectiveness of quality management including risk and issue management

Optimize Systems and Business Intelligence:

• Record and report on activity and performance at regular management meetings ensuring that all SLA and key performance indicator (KPI) targets are met as per the client account contract
• Contribute to the content and coordination of reports by investigating, collating and analysing data
• Ensure all client reporting requirements are met in line with SLA's
• Record and document all activity and expenditure on a weekly and monthly basis to ensure we are invoicing our clients accurately
• Review and approve validation reports for all placements
• Report regularly to senior management on sales, financial and operational performance of team, where relevant
• Be the owner and champion of all recruitment technology systems for the relevant team
• Demonstrate a commitment to own data integrity, maintaining a high standard of knowledge and user expertise
• Conduct regular data integrity reviews on recruitment technology systems for the team, initiating any corrective action and escalate issues to senior management where appropriate
• Develop and maintain a team commitment to the effective use of recruitment technology systems as a primary client development, candidate generation and client and candidate management tool
• Ensure all employees are trained on recruitment technologies and can demonstrate an understanding of the importance to their success
• Support the rollout and usage of any recruitment technology system if required

Manage and develop your teams:

• Develop and maintain a high-performance culture aligned with the Hays values
• Lead by example
• Demonstrate support of corporate initiatives
• Ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees
• Ensure all employees act in a professional manner at all times
• Effectively source and recommend new staff for employment
• Induct, train and coach all new employees utilising all available training resources
• Manage individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognising employees
• Conduct regular desk reviews with team members, identifying areas for development and providing necessary coaching to address any issues
• Provide regular performance feedback and coaching
• Conduct regular team meetings
• Retain and engage talent through effective development and succession plans (where required)

Competencies & Behaviors

• Building Customer Relationships
• Personal Communication
• Managing Resources
• Influencing and persuading
• Achieving Plans
• Motivating Others
• Building networks
• Committing to goals

Knowledge & Skills

Whilst ability, motivation and attitude are most important, it would be a distinct advantage to have:

• Proven experience of managing operational and service reviews effectively
• Able to manage stakeholder relationships effectively
• Professional presentation skills and effective communication skills
• Strong persuasion and influencing skills
• Issue resolution and problem solving skills
• Is able to identify and manage risk
• Participation in Sales / pitches
• A strong understanding of contract governance
• Project Management experience
• Understands forecast/planning and attraction strategies
• Budgeting & forecasting experience and able to understand Profit and Loss, how to manage debt and WIP.
• Effective and compliant use of technology and systems provided
• Able to interpret data to understand and drive performance.
• Pro-active and able to motivate others
• Experience of managing, coaching and motivating effective teams
• Takes accountability & responsibility
• Assertive
• Self-efficacy and spirit
• Adaptability, agility, responsiveness and objectivity

Demonstrate Behaviour which supports Hays Values

• Expert
• Ambitious
• Insightful
• Innovative
• Passionate About People
• Do the Right Thing

Contact information
Katie Wallace

This job has expired.