Client Service Representative for Busy ER Practice>
VCA

Cerritos, California

Posted in Medical and Nursing


This job has expired.

Job Info


If you are looking to work in a high volume, intense environment, VCA Lakewood Animal Hospital is for you. We are a team of adrenaline junkies who take care of each other. In a hospital that is unpredictably busy, we never know what will walk through our doors. We work flawlessly as a team in a ballet of veterinarian medicine. Our patients and patient care are our prime focus and we take both very seriously.

ESSENTIAL FUNCTIONS:

* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Recommending, selecting, and obtaining products and services, including prescriptions
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
* Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

* At least one year of proven past experience helping customers
* High School Diploma/GED or equivalent
* Excellent listening and communication skills
* Compassion for pets and people-as well as awareness and understanding of others' reactions
* Proven decision-making skills to choose the most appropriate course of action
* The ability to integrate new information into problem-solving
* Proficiency in Microsoft Office
* Willingness to work non-traditional hours, including nights, weekends and holidays
* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com


This job has expired.

More Medical and Nursing jobs


Blanchard Valley Regional Health Center
Findlay, Ohio
Posted about 3 hours ago

Blanchard Valley Regional Health Center
Findlay, Ohio
Posted about 3 hours ago

Blanchard Valley Regional Health Center
Findlay, Ohio
Posted about 3 hours ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.