Client Services Manager
The Judge Group Inc.


Job Info


Location: Taunton, MA
Description: Overview of Responsibilities
The Client Services Manager is an extension of the customers . This is a client-facing role requiring outstanding relationship management skills along with strong business acumen and analytical skills. The individual will be a key asset to the customer working diligently with our delivery teams to ensure our contractual obligations are being met while helping to shape our practice overall. The position reports to the Director of Technology, working closely to identify client issues, actions, and opportunities.

Key Responsibilities :

•Manage internal and external expectations and communications regarding services delivery, performance in order to ensure customer satisfaction

•Clienteam coordination and organization including meetings, site visits, client presentations, and minutes for follow ups

•Generation and Review of monthly client reports outlining our Service Delivery Practice followed by monthly client reviews

•Identify delivery gaps within the reporting cycle to help internal teams close out technical black holes

•Prepare, maintain, and execute onboarding project plans for customers

•Prepare, maintain, and execute offboarding project plans for customers

•Help drive sales and opportunities though client discussions and concerns

Competencies:

•Ability to handle disparate personalities while maintaining complete composure and professionalism under complex scenarios

•Experience managing external client relationships and interfacing with internal personnel at all levels of the organization

•Possess project management skills for tracking and executing on many internal and external interactions

•Analysis and Reporting

•Client Presentation Skills

•General understanding of IT industry is preferred

•Ability to learn applications that are key to the delivery of this role

•Solid background with Industry standard business tools such as Excel, Powerpoint, etc...


Contact: bcarriere@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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