Coding Coordinator (Analytics QA) - Professional Coding Division
University of Iowa

Iowa City, Iowa

Posted in Call Centre and Customer Service


This job has expired.

Job Info


University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Job Summary:

The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking Coding Coordinator to serve over the areas of Analytics & QA. As a Coding Supervisor for the Professional Coding Division, you will support a culture of Service Excellence by delivering high quality customer service in a fast-paced environment and maintaining composure in difficult situations. You must have the skills to provide providing accurate and comprehensive information (written and verbally) to clinic personnel, physicians, administration, providers, co-workers, and team members in a professional manner. You must demonstrate compassion, empathy and respect to patient rights and confidentiality.

In this role, you will provide supervision to a core group of medical coding staff including training, scheduling, assigning, and evaluating work.

This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.

Key Areas of Responsibility:

  • Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. Ensure staff achieve and maintain proper certification.
    • Team members could be primarily remote.
  • Monitor physician and/or facility coding and billing activities performed for the centralized departments with PCD through QA and productivity reviews to ensure compliance with all rules and regulations in a timely manner. Provide education and training when deficiencies are identified, or new processes are implemented.
  • Prepare reports to assure quality and productivity expectations are being met.
  • Review medical record documentation and assign appropriate ICD-10-CM/PCS, CPT and/or HCPCS codes in accordance with coding/compliance policies, official coding, payor, and regulatory guidelines as needed.
  • Incorporate initiatives that improve compliance and reduce risks to the institution.
  • Act as a liaison for the department coding activities to the clinical department administration, physicians/providers, PFS billing staff, JOC and others.
  • Serve as resource and technical expert for complex coding/billing issues.
  • Work with staff to suggest additional avenues to resolve coding issues.
  • Communicate with coding staff, third party payors, clinic staff and patients to address and resolve patient account issues. Advise staff and management regarding claim edits, denials, and payment trends.
    • Provide developmental and administrative assistance and expertise for data analysis, trending, and payer regulations/policies.
    • Prepare and distribute reports to summarize the results of department coding activities.
  • Develop and implement training programs to increase the skill and expertise of staff.
  • Implement new processes and targets developed by management.
  • Ensure processes for charge capture, charge processing is operating effectively. May make recommendations based on analysis of data.
  • Work with HCIS, department administration, finance and others regarding appropriate coding, billing, and medical documentation.
    • Assist in planning and implementing various computer applications, software, databases, and bolt on products such as Epic, Computer Assisted Coding, Claims Manager, 3M, etc.
    • Gather information for submittal and respond to benchmark surveys or questionnaires required by external agencies. Prepare reports to assure quality and productivity expectations are being met
Classification Title: Coding Coordinator

Department: Patient Financial Services

Percent of Time: 100%

Staff Type: Professional & Scientific

Pay Grade: 3B

Salary: $55,000 to $75,000

Location: Hospital Support Services Building (HSSB) located in Coralville, IA

This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.

Education Required

Bachelor's degree or an equivalent combination of education and experience.

Experience Requirements
  • Certification as an RHIT, RHIA, CPC, CCS, CCSP or equivalent through a nationally recognized credentialing body such as AHIMA or AAPC.
  • One or more years of medical coding experience.
  • Knowledge, understanding and experience with CMS regulations or industry standards.
  • Knowledge of anatomy and physiology.
  • Medical terminology knowledge.
  • Proficiency with standard office computer software applications (i.e., Microsoft Office Suite)
  • Excellent, professional verbal and written communication skills to provide outstanding customer service and support a "Service Excellence" environment working with a diverse professional and patient population.
  • Demonstrated ability to work effectively in ambiguous and complex situations and to drive for conflict resolutions in positive, professional manner.
  • Ability to prioritize and coordinate inquiries from patients, staff, and administration.
  • Excellent analytical skills and a strong attention to detail with accuracy with the ability to achieve or exceed organizational and individual performance goals.
Desirable Qualifications
  • Bachelor's degree in Health Information Management (HIM) or related field
  • Supervisory experience (typically 1 or more years supervising medical coding and/or billing).
  • Knowledge of University policies, procedures, and regulations.
  • Experience utilizing Epic
  • Knowledge of Coding policies and procedures at the University of Iowa Hospitals and Clinics
Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
  • Resume
  • (Optional) Cover Letter
Applicants please clearly address how they meet the required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.

Additional Information
  • Classification Title: Coding Coordinator
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: Remote within Iowa
Compensation
  • Pay Level: 3B
  • Starting Salary Minimum: 55000.00
  • Starting Salary Maximum: 75000.00
Contact Information
  • Organization: Healthcare
  • Contact Name: Veronica Clark
  • Contact Email: veronica-clark@uiowa.edu


This job has expired.

More Call Centre and Customer Service jobs


University of Iowa
Iowa City, Iowa
Posted about 17 hours ago

Pennoni
Delray Beach, Florida
Posted about 11 hours ago

Pennoni
Winter Haven, Florida
Posted about 11 hours ago

Improve Job Search

Subscribe to job alerts and add your resume to our resume database for employers!


Sign up now