Collection Specialist
South Texas College

McAllen, Texas

Posted in Education and Training

This job has expired.

Job Info

Collection Specialist

Location: Pecan
FLSA: Non-Exempt
Min Salary: $39,582
Salary Range*:
Temporary End Date (if applicable):
Close Date: 3/21/2023

General Statement of Job:
Supports the College initiative to reduce its uncollectible amounts by directly contacting students with past-due payments by phone, e-mail and/or written correspondence.

Specific Duties and Responsibilities:

  1. Contacts students with past-due payments by phone, e-mail, and/or written correspondence to encourage immediate payment in full or make reasonable payment arrangements.
  2. Resolves student disputes that are preventing the student from paying in a timely manner.
  3. Handles incoming calls from students responding to correspondence, inquiries and/or concerns regarding their past-due account.
  4. Follows up on payment on accounts with payment arrangements.
  5. Tracks and maintains student accounts throughout the collection process. Uses both Campus Receivables Collector (CRC) program and Banner Student systems to maintain an accurate record of actions taken to resolve accounts and ensure timely follow-up of cash receipts and payment commitments.
  6. Applies a working knowledge of applicable policies, procedures, and collection laws and regulations.
  7. Prepares reconciliations, statistical reports and trend reports for analytical review.
  8. Assists in the preparation and distribution of student statements, past-due letters and collection letters.
  9. Responds to student inquiries in a timely manner.
  10. Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations.
  11. Evaluates contracted collection agency performance.
  12. Prepares delinquent account referrals to contracted collection agencies and performs reconciliations to ensure collection agency balances and South Texas College balances match.
  13. Reviews & updates procedures.
  14. Performs other duties as assigned.

Required Education and Experience:
  1. Bachelor’s Degree in Accounting or Finance required.
  2. Three (3) years of collection experience in a higher education institution, preferred.

Checks, Certificates, Licenses, and Registrations:
  1. All applicants are subject to a national criminal background check under STC policy.
  2. Security-sensitive position; subject to Federal background checks.

Annual Security Report and Non-Discrimination Statements:
Notice of Non-Discrimination

For additional information and to apply, visit

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