The Associate Director (AD) of Field Optimization reports to the Senior Director of Commercial Data Management & Field Optimization in the US Commercial organization. This individual serves as the Lead for Incentive Compensation, the Global Healthcare Entity Master (GHEM), CRM (Salesforce.com), and other Field Optimization areas.
Key Responsibilities
Administer incentive compensation (IC) plan
Develop and maintain IC plan business rules
Develop IC plan summary and communication materials
Train field forces on IC plan elements
Develop quarterly sub-national goals
Run reports and calculate payouts
Develop & administer sales contests
Respond to data queries and investigations
Lead internal IC governance team
Manage the Global Healthcare Entity Master (GHEM)
Lead and collaborate with governance team(s)
Manage stewarding of HCE master, including the management of out-sourced personnel
Maintain data governance standards, policies, and procedures
Monitor data quality scorecards
Manage data services vendors
Train internal teams on processes and procedures
Serve as the business lead for the CRM application (Salesforce.com)
Collaborate with Global Information Systems (GIS) team regarding implementation of fixes and enhancements
Partner with Sales and Marketing teams to manage and administer content update requests
Manage HCP-to-Center affiliations
Manage CF center master data attributes
Create reports & dashboards
Manage the mobile analytics application
Train new hires
Qualifications
Bachelor's Degree (Required); Master's preferred
4-6 years of direct experience with pharmaceutical data; sourcing, integration, analysis, and reporting
Experience with data vendors, external customers, and field teams
Significant experience with incentive compensation models
Extensive knowledge of master data management (MDM) processes
Strong familiarity with CRM, especially Salesforce.com
Advanced Proficiency in MS Office (Word, Excel, Access, PowerPoint and MS Project)
Strong analytical, problem solving, and communication skills including ability to communicate effectively across all levels of the organization
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