Commercial Service Field Supervisor

Phoenix, Arizona

Posted in Building and Construction

Job Info

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Commercial Service Field Supervisor

General Summary:

Provide supervision, safety and technical support to the commercial service (field) technicians. Ensure quality in workmanship and profitability of the Team.

Duties and Responsibilities:

  • Provide technical assistance and on-site training for team members. Regularly evaluate skills and create a development plan for each Technician. Perform Service Technician evaluations one time/year for journeyman and two times/year for tradesman and apprentices.
  • Assist and train the technicians in their communication with the customer.
  • Train the Technicians on the proper completion of all additional work (recommended repairs).
  • Monitor call activity and respond to all customers with excessive call activity.
  • Perform minimum 4 "Quality Checks" per month on preventative maintenance agreement customers.
  • Provide for response to emergency service calls when the primary technician is unavailable.
  • Ensure completion of preventative maintenance inspections within the scheduled month and allotted time.
  • Ensure adequate manpower to accomplish work within the team area. Keep the Service Manager advised of needs and performance of the Service Technicians.
  • Perform quality checks on Service Technicians that are part of the team. Report exceptions to the Service Manager.
  • Hold monthly Safety/Team meetings to keep Service Technicians informed on policy and procedures, performance and goals of the company.
  • Manage communication between the Technicians, Dispatcher and our customers.
  • Ensure compliance of all team members to safety policies and procedures.
  • Ensure all quotes provided to customers are followed up on.
  • Responsible for recruiting, hiring and enforcing all processes.
  • Responsible for orientation of all new Technicians.
  • Manage communication between field personnel and the Service Manager/Dispatchers.
  • Work directly with Sales / Account Managers on new and existing customer opportunities or issues.

  • Requirements:
  • Extensive HVAC field knowledge with minimum 7 years working in the field.
  • Extensive Safety knowledge and training
  • Effective oral and written communication skills.
  • Strong computer skills a plus.
  • Ability to organize and plan daily responsibilities effectively.
  • Ability to wear a company uniform and maintain a neat personal appearance. Provide the example for the Service Technicians to follow.
  • This position will require an Emcor background check and drug screening. Additional background checks may be required by some of our customers.
  • Must possess a valid driver's license and maintain a good driving record.
  • Ability to stand, sit or squat for extended periods of time.
  • Ability to lift, move and carry material up to 50 lbs.
  • Ability to climb stairs, ladders and work at extended heights.
  • Ability to wear Personal Protective Equipment (PPE). i.e. but not limited to, dust mask, gloves, eye protection, hearing protection, NFPA-70E.

  • #CB

    We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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