Community Based Services Administrator
Volunteers of America - National Services

Job Info

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Come join our awesome team as a Community Based Services Administrator at Gulf Coast Village. We're offering a great work environment!

The Gulf Coast Village Campus is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

The Community Based Services Administrator will oversee all functions of the Home Health, Home Care, Outpatient Therapy and Senior Choice at Home programs associated with Gulf Coast Village. The Community Based Services Administrator will be responsible for meeting sales, financial and quality metrics. This position will be the Home Care Administrator of Record. Plans, develops and directs new and existing programs ensuring the general well-being of residents through the delivery of high quality care. Monitors compliance in accordance with state and federal regulations.

Primary Relationships

Residents, family members, Executive Director, Home Health Administrator, Directors/Managers/ Supervisors and program staff.

Essential Duties and Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Home Care and Home Health Management:

• Identify and implement the organizational structure to direct agency goals in expansion of services.
• Plan, develop, organize, implement, evaluate and direct the agency's ongoing functions in the delivery of programs and services.
• Direct and coordinate the overall development and administration of the agency consistent with the agency mission and available resources, and with the involvement of the agency staff.
• Provide leadership in the development of strategic long-range plans.
• Provide direction in formulating the programs and policies.
• Identify the legislative, community, and third-party payer issues that affect agency development plans.
• Ensure compliance with federal/state regulations governing home care services through policy and procedure administration.
• Maintain on-going communication and collaboration between the Home Care, Senior Choice @ Home, Home Health and program staff.
• Ensures the accuracy of public information materials and activities.
• Develop and maintain data collection, recording and reporting systems to ensure proper service, uniform accounting, data collection, and measurement of outcomes.
• Investigate and make recommendations to the Executive Director for future growth of all services and products.
• Develop and maintain a viable Quality Assurance program that complies with State and Federal requirements.
• Assist with and facilitate the transition of care from inpatient settings; hospitals and rehab facilities to home.
• Serve as Campus liaison, including coordinating assessments, offering consultations, and providing assistance with the coordination of care.
• Assist in preparing an annual operating budget with the Executive Director and Director of Finance.
• Maintain an up-to-date knowledge of current trends and new developments in the industry.
• Review policies and procedures periodically, at least annually, and make changes as necessary to assure compliance with organizational standards and applicable regulations.
• Develop and implement a plan of correction for deficiencies noted during survey inspections, if applicable.
• Investigate and report incidents of suspected resident neglect/abuse; complaints; and/or identified concerns in accordance with established procedures.
• In collaboration with Human Resources and the Schedulers, responsible to interview and identify candidates for hire to assure that an adequate number of appropriate trained employees are available to meet the needs of the program.
• Provide appropriate guidance, coaching, support and motivation to program staff and administer performance reviews in a timely manner.
• Regularly schedule and conduct departmental and all-staff meetings.
• Strive to attain excellence in customer satisfaction through on-going solicitation and measurement of customer feedback, implementation of recommendations, interactive problem solving with residents and an annual program evaluation.

Senior Choice at Home (SC@H) Management:

• Manage all aspects of relationships with credentialed vendors in SC@H territory, including contracting, service provision, quality monitoring, etc.
• Responsible for the development and continued management of all aspects of services provided to Members of the SC@H program.
• In consultation with the Executive Director and Sales and Marketing staff, contracting process with agencies subcontracted for services. Delegate authority to others for continued management of services during absence from SC@H.
• In consultation with the Executive Director and Director of Sales and Marketing, direct the admissions program to insure the selection of appropriate Members to minimize the risk to the program.
• Manage care coordinator(s) in decision-making process to evaluate effective service commitment.
• Develop and manage the referral service and oversee maintenance of individual vendor files and the referral process.
• Participate in on-call rotation schedule.
• Represent SC@H at professional meetings, networking opportunities, community organization meetings, etc.
• Monitor and participate when appropriate, with the sales process to complete sale to include, scheduling appointments, introducing plans, completing follow-up to final application, and contract signing.
• Identify opportunities to improve and enhance delivery of SC@H services throughout the SC@H area. Maintain positive relationships with community leaders.
• Meet and/or communicate on a regular basis with the Executive Director of SC@H regarding operations.
• Other tasks as assigned.

Qualifications

• Bachelor's Degree in nursing, health service administration, business administration, Social Services, therapy or related field. Master's degree, or equivalent education and experience preferred.
• Two (2) year experience in position of increasing responsibility in business, preferably healthcare.
• Must meet any/all state licensing requirements.
• Minimum of two (2) years' experience in a supervisory or administrative position.
• Knowledge of regulatory requirements at the state, federal and local levels.
• Proficiency with various business software, including Microsoft Office.
• Possesses well-developed interpersonal skills. Good communicator.
• Organized and attentive to detail.
• Ability to maintain a positive attitude in stressful situations.
• Team player attitude essential.
• Exceptional interpersonal skills, customer service focused.
• High degree of professionalism; able to deal with extremely confidential information.
• Strong organizational skills.
• Works well independently and with minimum supervision.

Take pride in helping others and join us today!

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

#VOANS

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