New York State will hire and train a team of staff working remotely to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.
General Summary:
The Community Support Specialist will be part of a team of up to 20 Contact Tracers and one Team Supervisor, who will all have a similar hybrid remote/center location-based presence as the Contact Tracers and the Team Supervisor. Each team will be collectively responsible for working with the LHD to contact people diagnosed with COVID-19 and determine their contacts, helping make care plans for people with COVID-19 and their contacts, and maintaining communication and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, on isolation, quarantine procedures and about relevant social services. The Community Support Specialist will work with the team to address the support needs of those who are contacts, especially those who are under Isolation or Quarantine. This will include working with LHDs and support agencies to address housing, food, mental health, testing, medical needs and other needs.
Minimum Qualifications:
Preferred Skills:
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