Computer Systems Administrator
Flagstar Bank FSB

Job Info

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Job Summary
This position is responsible for the configuration, deployment, and support of end user systems and infrastructure supporting the enterprise. Collaborates with cross functional teams to administer enterprise solutions with a focus on security, extensibility, performance, and maintainability, and in accordance with standards and operational best practices. Supports the needs of the organization by resolving technical issues for hardware and software in a timely manner while providing World Class Customer Service. Responsible for managing tasks in ServiceNow, Clarity or other systems as required.

Job Responsibilities:

• Perform configuration, deployment, and support of end user systems with a high degree of focus on client satisfaction, and in accordance with security standards and operational best practices.
• Troubleshoot, analyze, resolve, and document a variety of complex problems associated with hardware, software, networking and peripherals.
• Establish, document, and communicate methods/processes for testing, loading and configuring hardware and software in accordance with security standards and operational procedures.
• Work with customers to clearly identify and resolve complaints and concerns.
• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• High School Diploma, GED or Foreign Equivalent is required.
• Bachelor's Degree in Computer Science or Information Technology is preferred.
• 2 years in IT end user systems administration.
• Knowledge and understanding of Windows, Mac and Linux operating systems.
• Experience creating, using and editing batch files, shell scripts, or other programming languages.
• Ability to review and understand Windows event viewer.
• Experience using remote management tools to support remote offices.
• Knowledge of and experience using system management consoles (e.g., Active Directory, Console One, Altiris, Symantec Encryption Desktop, System Center Configuration manager (SCCM), etc.)
• Knowledge of and experience working with desktop, laptop and thin client hardware.
• Knowledge of and experience working with Android and IOS Devices.
• Strong knowledge of and experience working various software.
• Experience in computer networking.
• Strong customer service skills.
• Strong organizational skills.
• Basic knowledge of computer networking skills.
• Experience in financial industry preferred.
• Excellent verbal and written communication skills.
• Excellent problem solving and analytical skills.
• Travel Requirements - 20% of time spent away from home office
• The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

For Internal use only: Job Band H-Hrly

This job has expired.