Customer Engineer 3
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Redmond, WA that is seeking a Customer Engineer 3. The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.Job Responsibilities:- Risk analysis and remediation planning for service and support delivery
- L300-L400 technical depth in multiple Azure cloud services
REQUIREMENTS:
- Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required; MBA or other related advanced degree preferred
- 5+ years of experience
- Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery
- Proven reactive and proactive services and support delivery experience
- Experience in the enterprise customer arena
- Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies
- Customer engagement skills
- Excellent written, oral and presentation skills
- Troubleshooting knowledge & skills
- Passion for new innovative technology and drive customer transformation
- Growth mindset demonstrated by self-directed learning in a rapidly changing environment
- Demonstrate effective balance between operations and technical acumen
- Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
- Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization
- Ability to effectively recognize and adapt to change
- Ability to deliver L300 and L400 technical guidance to field partners and customers
- Ability to handle customer critical issues and work in demanding situations
- Ability to read/interpret the needs/wants of customer technical leaders and internal Microsoft Customer Experience Program Managers, Engineers, and leaders
- Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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