Customer Experience Concierge
AVI-SPL
Job Info
Job Summary
The Customer Experience Concierge is a full-service resource that provides the salesforce and their customers with premier access to ticketed events.
Essential Duties, Responsibilities and Expectations
- Under the direction of C&BE Leadership and utilizing their preferred vendors the customer experience concierge will secure tickets, parking and hospitality as requested by salesforce.
- Responsible for providing concierge service including transportation, dinner reservations, etc. for guests attending the ticketed events.
- Manage golf course memberships
- Coordinate golf foursomes and small outings
- Process payments, recharges, complete TERs
- Record and report attendees, business purpose of customer interaction and gifts
- The customer experience concierge must have the flexibility to take calls after hours and on weekends
- Other duties assigned
Skills and Abilities
- Must be detail oriented
- Must have the ability to work with partners at all different levels and top executive management
- Strong communication, leadership and negotiation skills
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law
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