Customer First Administrator
The Judge Group Inc.

Job Info

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Location: Irvine, CA
Salary: $18.00 USD Hourly - $20.00 USD Hourly
Description:
Hi there! I'm glad you found us.

Do you want to be the newest member of a dynamic team in an industry leading company? Well this is your job. We are hiring for a Customer First Administrator role and our client is looking to interview and hire ASAP. The full description is below.

Job Title: Customer First Administrator

Location: Irvine CA

Duration: 6+ Months Contract

Responsibilities:

Manager is looking for Level 2 associates, someone who is exceptionally well in handling customer queries and will be working in a call center environment to supports and investigate claims.

This individual will be dealing with actual civil lawsuits and need to investigate customer's claims thoroughly.

This individual will be responsible for managing and organizing documentation, doing regular follow ups, helping case managers and must have good understanding of California Lemon Law requirements.

Initially this individual will be working on 10/20 cases a day however the volume of the cases will be increased with time. They will be making the case ready to take a decision.

What you'll be doing:

Preparation and dissemination of lemon law acknowledgment letters.

Request repair orders and sales documents from company's dealerships.

Input repair history data and details (Sales Force/Guest Experience Platform GEP).

Distribute customer cases to appropriate regional personnel.

Thanks

The Judge Group

Contact: pdsingh@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.