Customer Retention Representative
Globe Life Inc.

McKinney, Texas

Posted in Insurance
24 days ago


Job Info


About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch.

Primary Duties:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customers
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Site closed -Thanksgiving and Christmas
  • Bilingual (Spanish) hourly pay differential

Working Conditions/Physical Requirements:
  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required

We are following the social distancing guidelines for COVID-19!

All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments. Additionally, we are looking forward to our new Headquarters office in Plano, TX site to open in the near future!



More Insurance jobs


Humana
Independence, Ohio
Posted about 18 hours ago

Humana
San Antonio, Texas
Posted about 18 hours ago

Humana
Louisville, Kentucky
Posted about 18 hours ago
View Insurance jobs ยป

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the Customer Retention Representative job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo