Customer Service Representative
Allstate

Job Description

PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.

The Allstate Customer Contact Center our team and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to delivering an effortless, efficient and personalized customer experience. Don't take our word for it - hear real Allstaters describe who they are and why they love working at Allstate: Click Here 

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members have the flexibility to work a multitude of varying schedules including nights, weekends, and holidays.

The Customer Service Representative will create an exceptional customer experience handling inbound customer service calls and internal call transfers for cross sale opportunities. Ability to handle calls efficiently while empathizing with customers and naviating multiple programs an systems in a fast-paced environment is required.

Schedule, Compensation, Benefits

Schedule:

Please note that all schedules are listed in Pacific Standard Time (AZ Time).

This position starts on Thursday, 4/15

• Training:
  • 9AM to 5:30 PM PST, Monday through Friday
  • Saturday and Sunday off

• Transition and Permanent schedule:
  • 1PM - 9:30PM Monday, Tuesday, Wednesday, Friday & Saturday
  • Sunday and Thursday off

Depending on your work schedule, shift differential may apply.

Base Salary:

$34,840 annual / $16.75 per hour

Spanish Bilingual: Includes an additional 10% pay differential once the candidate begins taking bilingual calls

Work Environment

This position is based out of Chandler, Arizona office at 350 N. McClintock Dr. Due to COVID, hiring and training will be done virtually. A date to return to the physical office has not been defined. Acceptance of this position assumes agreement to work remotely until further notice.

We are committed to leveraging technology to enable home-based work in combination with our traditional contact centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)

• Standard Technical Requirements
  • Home Internet service must be stable.
  • 50 Mbps Download and 5 Mbps upload internet service packages
  • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
  • Space for Desktop equipment and 2 monitors - Allstate will provide all equipment
• Information Security requirements - Minimum Requirements - (summary, not all inclusive)
  • Established or Dedicated Work area at home, ensuring:
  • No one can see your screens, keyboards or Allstate documents
  • Area is located where no one can overhear your conversations
  • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
  • Workspace is not vulnerable to theft
  • Free from distractions

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Job Qualifications

• Established experience in work from home environment experience a plus
• Minimum of 1-2 years of customer service experience, call center experience a plus
• Flexibility with changes to business requirements (i.e.: shift and weekend work schedules)
• High School diploma or GED required, all education and experience will be considered
• Excellent listening /communication skills (both oral and written)
• Intermediate to Advanced computer skills including keyboard proficiency
• Strong ability to troubleshoot at home technical issues
• Motivated individual with a passion for results
• Self-starter with the ability and tenacity to learn independently (self-paced learning) and learning efficiently and effectively
• Ability to work independently as well as contribute to a team meeting group objective