Customer Service Representative
BC Forward

Job Info

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Customer Service Representative
BCforward is seeking a highly motivated and experienced Customer Service Representative in Conway, AR

Title: Customer Service Representative
Location: Conway, AR 72034
Duration: 12 months +

Duties and Responsibilities

• Handles heavy inbound call volume with knowledge to address more complex concerns from Provider Community.

• Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to appropriate Team Lead or Manager.

• Navigates through the system with efficiency.

• Meets and retains all quality and production standards set by management and/or customer.

Knowledge, Skills and Abilities

• Ability to work independently with little to no supervision

• Ability to multitask in a high paced environment and retain information

• Excellent time management skills

• Proficient knowledge of Microsoft Office

• Ability to maintain attendance to support required quality and quantity of work

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

Required Education:
High School Diploma or equivalent GED Preferred Education:

Required Experience:

• 2 years Call Center experience

• Proficient knowledge of Microsoft Office

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 194945 when responding to this ad.

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