Customer Service Representative
Huntsman

Job Info

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Job Description:

Job title

Customer Service Representative

Reports to

Customer Service Manager

Job purpose

Serves customers by ensuring orders are shipped and delivered in the timeliest, cost effective way, while meeting customer requirements. Keeps customers and sales staff informed of shipment progress. Ensures the timely invoicing to customer. This role must ensure excellent customer service and maintain high customer satisfaction.

Duties and responsibilities

• Process, prepare and record all sales orders received via phone, fax, and e-mail for shipment, and ensure that optimal transit times and costs are being used.
• Trace shipments daily to ensure on-time delivery is being met. Keep internal and external customers informed of shipment ETA, and quickly report any delays.
• Ensures all relevant information is correctly updated within sales orders.
• Maintains customer records by updating account information.
• Resolves customer issues by determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting corrections, and following up to insure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to the team effort by accomplishing related results as needed.
• Run daily individual open order reports to aide in insuring paperwork is received and sales orders are invoiced in a timely manner.
• Learn and recognize the top 20 of strategic customers.
• Report any failures and issues into the ticketing system. (CAR)
• Responsible for the filing of invoices.
• Meeting with your manager to discuss weekly and monthly performance.
• Maintain focus on KPI's to ensure meeting personal and department goals.

Qualifications

• High School Diploma/GED with 3 years' experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer application (MS office)
• Knowledge of administrative procedures
• Knowledge of Order entry process (SAP B1)

Competencies

• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

This is a full-time position. Days and hours of work are Monday through Friday, 7 a.m. to 7 p.m.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, and walk.

Direct reports

None

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Requirements for this job are subject to modification by the Company and its designees. It is the policy of the Company to comply with all federal and state laws concerning the employment of persons with disabilities and, as such, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job as required by law.

HBS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HBS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Additional Locations:

This job has expired.