Customer Service Representative
SJW Corp

Job Info

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Job Title             

Customer Service Representative 

Requisition ID       

req329

Type of Employment

Regular Full-Time Employee

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Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.

We are actively seeking talented, driven and highly-productive applicants for the position of Customer Service Representative to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.  

Under the general supervision of department management, performs duties relative to customer inquiries, requests, and complaints received in person, by telephone or mail. The duties and responsibilities listed for the Customer Service class are intended to provide a representative list of various types of work that may be performed. Typical duties are not intended to reflect all duties performed within the job class, and employees may expect to perform other related similar duties within the job class. CSRs at all levels can be located at any CS building location depending on business needs.

TYPICAL DUTIES

• Review and handle customer accounts, inquiries for starting and stopping service, and investigate billing concerns as requested
  and/or required.
• Schedule appointments regarding high usage, leak issues, conservation and meter inquiries.
• Access customer account data and resolve issues and/or concerns utilizing information stored in the Customer Information System or company source documents.
• Furnish information relative to company rates, rules, regulations, programs, water conservation and general overview of departmental responsibilities.
• Handle a high volume of customer interactions by telephone and in person.
• Accept, apply and process customer payments by cash, check or credit cards in person using online cashiering equipment, telephone or other electronic platforms. Cashiering duties include cash handling, making change, counting, verifying and balancing
  a cash drawer.
• Process and interpret a variety of customer account inquiries and verify accuracy and completeness when processing and inputting account information.
• Perform a variety of routine to complex customer service functions including providing information, responding to billing concerns and creating payment arrangements.
  ** Customer Service Representative C routinely performs extensive data entry and dispatch functions.
  

JOB REQUIREMENTS

• Ability to deal effectively and courteously with customers and the public using tact, discretion, patience and understanding; particularly when relations may be strained.
• Communicate and express self clearly and concisely in conversations over the telephone, in person and in writing.
  
• Ability to use listening and judgment to interpret and handle customer inquiries; follow and carry out oral and written instructions; maintain attention to detail in a work environment with frequent interruptions.
• Ability to operate standard office equipment, personal computers and telephone as well as software platforms such as Microsoft
  Office.
• Ability to operate, with training, the automated Customer Information System with speed and accuracy.
• Performance of clerical work, all phases of data entry and mathematical computations in an accurate manner.
• General knowledge of customer service practices, office policies and procedures relating to customer service.
• Experience handling incoming customer calls to include answering questions, providing information and problem solving.
• Working closely with others in an office environment while sitting or standing for prolonged periods of time.
  
• Ability to type at the rate of 35 w.p.m.
• Ability to speak and write using proper English spelling, grammar and punctuation.
• Ability to read and speak fluently in Spanish (Customer Service Representative S).

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COVID-19 Vaccination Requirement
At San Jose Water Company, the health and safety of our people is our number one priority. Offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical conditions or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

 

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This job has expired.