SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in six states: Alabama, California, Florida, Oregon, South Carolina, Texas, and Louisiana. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.
Purpose of the Job
This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.
Job Responsibilities
Follow process workflows
Handle cash payments
Perform billing functions
Provide quality customer service
Respond to inquiries
Competencies
Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Serving Customers
Education
H.S. Diploma or GED in General
Certifications
Physical Requirements
Office-Based Role
Work Experience
1 year in customer care is required.
SouthWest Water Company is an Equal Opportunity Employer. It's our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.
Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina
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