Customer Service Representative
The Judge Group Inc.

Orange, California

Posted in IT


Job Info


Location: Orange, CA
Description:

    The Judge Group is currently seeking a Customer Service Representative for one of our clients in Orange, CA!
This job will have the following responsibilities:
  • Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare Connect program.
  • Provides members with information to help them distinguish between Medi-Cal and Medicare benefits/claims processed through the OneCare Connect program.
  • Assists with coordination of member's health care and social service needs both within and outside the medical group and organization.
  • Maintains documentation of member cases within the FACETS system.
  • Initiates referrals to both internal and external care management departments and other departments, governments, or community agencies.
  • Participates in special events and fairs outside of regularly scheduled working hours as needed. Participates in departmental phone outreach campaigns on a regular basis.
  • Other projects and duties as assigned.
Qualifications & Requirements:
  • High school diploma or equivalent required.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • 6 months call center experience with high call volumes or customer service experience analyzing and solving customer problems required.
  • Bilingual in English and in one of the following: Spanish, Vietnamese, Arabic, Farsi, Korean, Chinese required.
  • 6 months Health Maintenance Organization (HMO), Medi-Cal/Medicaid, and Health Services experience preferred.

If you'd be interested in this role and would like to learn more please email me at ljaycox@judge.com, or call my direct line at (720) 449 8646 for immediate consideration.

Contact: ljaycox@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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