Customer Service Representative
Welbilt

Job Info

---

JOB DESCRIPTION

We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.

Welbilt's portfolio of 11 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand.

As Customer Service Representative, you will be responsible for entering, monitoring and tracking customer purchase orders and will process debit/credit memos. This position will also maintain an order information filing system and provide advanced and knowledgeable support for assigned products. This position is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues.

Reporting directly to the Customer Service Supervisor, this position is based in Shreveport, LA*.

MAJOR ACCOUNTABILITY:

• Entering, monitoring and tracking of customer purchase orders
• Processing debit/credit memos
• Maintaining order information filing system
• Providing advanced customer support for assigned products and services.

KEY TASKS & RESPONSIBILITIES:

• Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
• Resolves the most complex problems and communicates solution or requested information to the customer or staff.
• Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
• May utilize a customer relationship application or database to record activities and research product information.
• Uses a computerized system to gather information and confirm sales prompted by incoming calls.
• May promote products/services but does not have a sales quota.
• Work is generally routine but handles unusual, unique and more complex issues; follows standard procedures but may propose unique responses for one-of-a-kind problems.
• Communicates information that requires detailed and unique explanation or interpretation.
• Provides direction and guidance to less experienced CSRs.

JOB REQUIREMENTS:

Education & Experience:

• Highschool Diploma or equivalent with a minimum of 5 years of customer service experience is required.

Skills & Abilities:

• Excellent understanding of all aspects of the job.
• Skilled with MS Office applications; ability to operate all related equipment for the role.
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Strong communications and interpersonal skills
• Good planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
• Normal office environment; must be able to sit for long periods of time; must be able to lift 25 pounds
• Work schedule: 8:00am - 5:00pm

*Frymaster in Shreveport, Louisiana is an industry leader in the manufacturing of commercial fryer, fryer filtration equipment (built-in and portable), foodservice equipment computers, water-bath rethermalizers and pasta cookers. The facility in Shreveport is a division of Welbilt, Inc.

OUR BENEFITS:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more...

For more company information, visit www.welbilt.com . To explore more Career opportunities at Welbilt, visit www.careers.welbilt.com .

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace . All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

This job has expired.