Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.
Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).
Expected to respond to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities. Expected to have excellent verbal, written communication and troubleshooting skills. Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries. Responsible for maintaining adequate records/documentation for audit and internal control purposes. Routing mail, email, and other administrative support duties as assigned. Responsible for learning Program Rules of assigned projects to ensure ability to respond to Customer Service inquiries. Responsible for developing excellent working knowledge of PPL operating platforms required to fulfill job responsibilities (e.g.; Portal, Navision, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully.
(Other duties may be assigned as appropriate and necessary).
Bilingual in either Arabic, Cambodian, Cantonese, Korean, Laotian, Mandarin, Russian, Somali, Spanish, Tagalog, Ukrainian, or Vietnamese is required for this position.
Full-time employees are offered medical, dental and vision insurance on their first day of employment. PCG has a choice of two medical plans with Blue Cross Blue Shield that offer both in-network and out-of-network coverage. Staff may choose between three coverage levels. Dental Insurance is also provided by Blue Cross Blue Shield. The vision coverage is through EyeMed.
Full time Non-exempt (Hourly) employees accrue three weeks or 15 days per year (accrual 10 hours per month)
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