Customer Service Representative - Part-time
MMC

Job Info

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Licensed Customer Service Representative, Employee Health & Benefits (30 hours/week)
Position Overview:

The Customer Service Representative at Marsh McLennan Agency works closely with MMA clients to deliver exceptional customer service.You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees - and will work for a company equally invested in the development of our own people. You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace. As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities. You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance.

What can you expect to do?

• Respond to both standard and more difficult customer inquiries regarding various benefit products and services via email and phone
• Handle inbound and outbound calls with client retail owners and/or their HR administrative staff
• Answer, document, and monitor call center calls, emails, and transactions. Research to respond to customer inquiries.
• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
• Request additional/missing information from the customer via written or verbal communication.
• Document client issues and escalate issues to appropriate parties to resolve (e.g. Internal Consultants, Third Party Technology Vendor, Insurance carriers, etc.)
• Manage administrative and renewal forms from client retail owners, communicate and coordinate with our internal MMA team on renewal actions
• Assist with completion of benefit guides and distribution to clients
• Other responsibilities may include basic Excel tasks such as: contribution modeling, using ACA affordability calculator, rate compliance calculator, filter/sort data, vlookups
• Experience with Excel, Smartsheet, or project management tracking tools a plus but not required

What do we offer?
Generous benefits package:

• We offer a comprehensive benefits package with medical, dental and vision plans, a 401(k) match after one year, and contribute toward student loan debt
• Competitive paid time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
• Company-paid life and disability
• Employee Stock Purchase Plan
• Paid parental leave

Love coming to work:

• Culture of respect that practices everything we preach
• Respect for the entrepreneurial spirit
• Place to grow, to be challenged - but also to feel that you belong
• Special way to give back to your community
• Entrepreneurial work environment and leadership style
• Office spaces designed to maximize innovation and collaboration
• A focus on taking time to celebrate success and build relationships

Growth and Development:

• Advance your career with MMA University
• Designation programs & CE courses
• Mentorship and leadership development programs
• Onsite learning opportunities
• Be appreciated and rewarded for your work
• Tuition reimbursement

What do we look for?

• Prior experience working with employee benefits and knowledge of various lines of insurance coverage; medical, dental, life, STD, LTD, design, rate structures, etc.
• Life & Health Licensure or willingness to obtain within 30 days
• Ability to work effectively and collaboratively with all levels of internal staff & management, external clients, prospects and vendors
• At least one year of proven customer service or sales experience. 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
• Experience with Smartsheet and Canva preferred
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability

About Marsh McLennan Agency:

Colleagues at MMA don't simply work together; they challenge each other to push further, think smarter, and love what they're doing together. Our shared purpose is to be there for our clients in the moments that matter. That's why working at MMA is a unique, exceptional experience. And that's why, at MMA, you can make a career that makes a difference.

Marsh McLennan Agency (MMA) is a full-service insurance, retirement, and risk management firm that specializes in providing proprietary solutions to small and middle market organizations dealing with the complexity of employee benefits and commercial insurance. As a subsidiary of Marsh, the world's largest broker and risk advisor, we provide clients with unparalleled access to local service, regional expertise and global resources. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.Marsh McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, student loan repayment, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.

We promote a culture of personal and professional growth and an environment where we ask our colleagues to challenge each other and themselves. We allow for people to bring their whole-self to work. We support flexible work arrangements and provide the technology to enable this. We expect mutual engagement, so colleagues who own their career and performance will thrive and have a real opportunity to craft their career path. We strive to provide growth opportunities and a platform to jump from with the safety net enabling great rewards and low risk. The biggest risks we ask people to take are to plan for success and engage honestly with a positive and solutions focused attitude.

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