Customer Success Manager (Remote)
Red River Technology

Job Info

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This position can be based out of any Red River office or remote within the United States.

The Customer Success Manager (CSM) provides proactive, focused attention on customers services engagements. The role is to measure, enhance, and refine our customer experience throughout the life cycle of our services offerings. Through measurement of KPI's, communications, and understanding of our customer business needs, you will expand customer renewals and retention. The CSM will address all customer concerns through proactive engagement with all aspects of Red River and partners as needed to achieve customer satisfaction and success.

Primary Position Tasks:

• Develop a complete understanding of customer's interactions with Red River.
• Analyze customer experience and measure effectiveness through communications, KPI's, and trending.
• Optimize the customer life cycle through mapping of customer touch points throughout this experience and providing feedback for refinement to the entire team.
• Develop relationships with key stakeholders.
• Participate in the onboarding of customer transactions as assigned and ensure smooth and success for customers throughout the transaction through closure. Resolve customer experience concerns proactively; determine root cause; remediation of concerns; provide debriefs and corrective actions reporting.
• Provide customer debriefs.
• Other business duties as assigned

Minimum Education/Certification/Experience Requirements:

• BS Business Administration, Computer Science, Engineering, or other technical degree or equivalent experience.
• 2-3 years of experience in customer sales/service roles

Preferrable Education/Certification/Experience Requirements:

• 5+ years of experience in customer sales/service roles

Knowledge, Skills and Abilities:

• Effective verbal and written communications skills
• Microsoft Office skills including Excel, Word, and Power Point.

Essential Elements (Mental; Physical; Equipment used):
This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:
Travel to customer and partner sites will be required, up to 25% of time.

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).

This job has expired.