Customer Support Specialist II
TSI Incorporated

Auburn, Illinois

Posted in Manufacturing and Production


This job has expired.

Job Info


JOB SUMMARY

Under minimal supervision, this position is responsible for interfacing with all customers, but focused on the OEM customers, channel partners, and large house accounts. This support includes coordinating customer requirements with other departments within the company to meet customer expectations. Responsible for monitoring/adjusting customer EDI inputs, accessing order information from websites, entering and acknowledging orders and coordinating customer returns. Monitor price list changes and analyze and participate in correction of invoicing issues. This position deals with domestic and international customers and the unique requirements of each.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interface with customers and channel partners worldwide.
  • Serve as a resource to help others understand SAP order functionality.
  • Maintain Order Management operation instructions.
  • Create stock transfer purchase orders.
  • Voice of the customer internally to ensure orders are on time and specific requirements are communicated.
  • Assist with production prioritization based on customer input.
  • Provide price and delivery information.
  • Coordinate customer returns of nonconforming material and related documentation.
  • Follow up with domestic and international customers to resolve order/delivery issues.
  • Monitor/modify EDI transactions; order entry, forecast and advanced shipping notices.
  • Utilize Order Management functionality in SAP to ensure appropriate; dates, pricing ship to, bill to information.
  • Work closely with Supply Chain functions; purchasing and planning, to provide accurate delivery dates when ATP date is unacceptable.
  • Accept, review, correct as necessary, and acknowledge and confirm customer orders received via; EDI, fax, phone, customer portal, and email.
  • Issue quotes for product and freight charges.
  • Create customers and update customer information in CRM.
  • Coordinate the consolidation of orders into single or multiple shipments.
  • Create order deliveries in SAP.
  • Assist Dj/TSI international counterparts.
  • Follow all safety guidelines and report unsafe conditions to supervisor.
  • Complete other assignments and special projects as required.


  • SUPERVISORY RESPONSIBILITIES

    None assigned

    QUALIFICATIONS

    Education

    High school diploma or GED is required. 2- or 4-year degree in a technical or business area desired.

    Experience

    4 to 6 years in an order management arena utilizing an ERP system such as SAP or Oracle.

    KNOWLEDGE
    • Broad product and customer knowledge
    • Ability to employ sound judgment with little or no supervision
    • Ability to move between multiple ERP systems utilized by different customers, locations and TSI/DICKEY-john.
    • Microsoft Office applications

    EQUIPMENT TO BE USED

    Must be able to:
    • Use standard office equipment such as copier, fax, telephone, postage, etc.
    • Operate computer and other electronic equipment

    WORK ENVIRONMENT & PHYSICAL DEMANDS

    Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements.

    POSITION TYPE/EXPECED HOURS OF WORK

    This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 3:30 p.m.

    TRAVEL

    No travel is expected for this position.

    All offers of employment in the U.S., where legally permitted, are contingent on the candidate showing proof of being fully vaccinated against COVID-19 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine + 14 days) to pass the pre-employment requirements. Individuals with medical issues or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption / reasonable accommodation from the vaccine requirement.

    EOE/M/W/Vet/Disability

    DICKEY-john manufactures monitors, controllers, moisture testers, ground speed sensors, and a variety of other systems used in agricultural, public works, and analytical markets. Customers range from individual farmers to original equipment manufacturers (OEMs). No matter what the size, the expectations are the same: a cost-effective, technologically advanced, precision product. Visit our products at https://www.dickey-john.com/

    Nearest Major Market: Springfield
    Job Segment: ERP, Oracle, Database, Air Quality, Technology, Customer Service, Engineering


    This job has expired.

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