Data Collection Shift Supervisor- Social Work Research & Public Service (Part-Time)
The University of Tennessee, Knoxville

Job Info

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Description
Data Collection Shift Supervisor - Social Work Office of Research & Public Service (SWORPS)Temporary Part-timeData Collection Shift SupervisorThe University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Data Collection Shift Supervisor. As a member of the SWORPS' Center for Applied Research and Evaluation (CARE), this position works in collaboration with the Call Center Supervisor and Call Center employees to cover data collection for several sponsored projects. The external funding for this position varies from year to year so the specific responsibilities vary with each project.  Position location, Knoxville, TN.Schedule is semi-flexible, minimum of 15 hours a week, but typically 20-25 hours a week. Must be able to work evening shifts and some weekend shifts. This position is posted as a temporary role, but there is the potential for permanent placement.The Data Collection Shift Supervisor responsibilities will include, but not limited to:  Primary Duties:

Learn to conduct telephone interviews in the Call CenterSupervise up to 22 data collectors each shiftMonitor data collector job performance/productivityAssist with training new data collectors and training data collectors for each call center project/studyTroubleshooting computer issues, call station equipment issues, and issues with CATI interviewer and supervisor softwareAnswer incoming calls

Additional Duties:

Data entryPrepare mailings for call center projectsAssist with calling/data collection for certain projectsOther duties as assigned

Qualifications
Education:  

High school diploma or GED requiredBasic computer skills

Competencies/Qualifications: 

Must have high attention to detailKnowledgeable about survey data collectionKnowledgeable about basic computer and electronic troubleshootingDemonstrated strong communication skillsAbility to prioritize tasks, follow through to complete assignments in a timely and accurate mannerAbility to work on multiple projects/tasks simultaneously

Preferred Experience/Skills: 

Previous experience working in a call centerExperience with WinCati software

Job: Administrative Support
Primary Location: US-Tennessee-knoxville
Organization: Social Work Research & Pub Svc
Schedule: Part-time
Job Posting: Mar 19, 2024, 8:02:52 AM

This job has expired.