Desktop Support Administrator

Irving, Texas

Posted in IT

This job has expired.

Job Info

Seeking a Desktop Support Administrator to support and maintain all aspects of the service centers systems and employees. This will include but not be limited to face to face interaction with service center employees during business normal hours with an occasional afterhours requirement, hardware and software support tasks, configuration support of Windows operating systems. The successful candidate will display excellent customer service skill and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.

Reports to: IT Operations Manager

Minimum Qualifications:

  • Bachelor's Degree or equivalent
  • Two plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment
  • Possess a passion for providing excellent customer service
  • Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors
  • Physical qualifications required to perform the job function to lift 25 lbs., sit for long periods of time,
Preferred Qualifications:
  • Work as part of a team in a fast-pace environment supporting Service Center employees.
  • Provide internal technical support, password resets / account unlocks.
  • PC hardware and software installation, troubleshooting, break/fix, imaging.
  • Manage ticket queues and priorities.
  • Onboarding of new employees including new hardware deployment, initial end-user walkthrough.
  • Offboarding requests including account deactivation and hardware collection.
  • Phone support for end-users.
  • Provide customer service, technical support and guidance to Service Center personnel where required.
  • Monitor resolve or report violations of Company and I.T. policies primarily with regards to I.T. security, network and software standards.
Working Conditions:
  • Office environment, with minimal travel required

This job has expired.

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