Desktop support
The Judge Group Inc.

Santa Clara, California

Posted in IT


Job Info


Location: Santa Clara, CA
Description:
Job Title: Desktop Support
Location: Santa Clara, CA 95051
Duration: 2+ Months contract with extension

Rate: $18-24/hr on W2

Job Description:
Working hours - 8 hours (8 AM to 5 PM)
Regular PC Services activity such as PC Repair and New PC Setups. Experience in handling customers and severity cases. Reimaging and deployment experience (refresh of Windows 7 to Windows 10).
The technician should carry the USB sticks with the Agilent Image (this can be obtained onsite).
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 5 years of experience as a desktop tech, must have good knowledge of Active Directory.

Required Skills:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Responsibilities:
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Contact: mhussain@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



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