Digital Production Analyst
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Job Info

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Description:

• The Digital Operations Coordinator is an individual contributor level position within the Digital Production team.  
• The role works closely with content & promotion producers, change management, creative services, and other key partners, and is responsible for coordinating and executing production activities for bathandbodyworks.com across all channels (site, apps, and email).

RESPONSIBILITIES:

• Create timelines and track work for site content management, email builds, app updates, and promotion changes.
• Design and catalog documentation for internal processes; including but not limited to, training guides, technical configurations, and historical information.
• Calendarize operational & executional milestones for theme launches, big days, events, and holidays.
• Track the routing of deliverables into and out of Digital Production, and ensure all deadlines are met. Seek approval for site/email/app builds from partners.
• Report on SLAs and opportunities across operational steady-state processes. Initiate hindsight efforts to improve execution across all teams.
• Learn the details of all toolset functionality, processes for set-up, and overall team roles & responsibilities.
• Assist in tracking and following up on resolution for site, email & app issues.
• Enforce SLAs and design workflows to ensure all deliverables and deadlines are met.
• Perform quality assurance testing such as website & app proofing, marketing email testing, etc, ensuring that production builds across channels are accurate and consistent.
• Other duties as assigned.

QUALIFICATIONS:

• A minimum of a bachelor’s degree or related experience
• 3-5 years of digital business experience preferred
• Must be extremely organized and detail-oriented
• Ability to manage time & multi-task in a fast-paced environment
• Excellent oral and written communication skills
• Able to work effectively in a cross functional team
• Experience learning new technical applications.
• Experience with a workflow tool preferred.
• Experience with SharePoint, JIRA/Confluence, or Workfront a plus.
• Requires some flexibility outside of normal office hours

This job has expired.