Director - Accident Assistance Innovation
General Motors

Job Info

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Job Description

About GM Global Innovation

The world is changing, and we are looking for strong talent to make the changes with us. We invite you to join us in building a future of Zero Crashes, Zero Emissions and Zero Congestion. GM's Global Innovation team is seeking customer-focused team members who have a passion for innovative technologies and enjoy an exciting fast paced environment often associated with startups. This is a unique opportunity to innovate and scale solutions that get us closer to our vision. We seek experienced individuals that are ready to inspire change.

About OnStar

For 25 years, General Motors' OnStar has earned customers' trust, now offering safety and security services to more than 22 million connected retail and fleet customers globally. At the heart of the OnStar brand are OnStar Advisors-real people committed to helping drivers stay safe on the road through automatic crash response, emergency services, roadside assistance, crisis assist, stolen vehicle assistance and turn-by-turn navigation. In 2020, OnStar introduced the OnStar Guardian mobile app, extending its safety services outside the confines of GM vehicles.

About OnStar Insurance

OnStar Insurance was launched in 2020 and will soon be available in all US states. We leverage our unique understanding of insurance and insurance customers to offer a secure, fair, personalized, and easy-to-use insurance experience for drivers. GM has the largest connected vehicle fleet worldwide with over 10M connected GM vehicles on the road in the US today. That number is projected to triple in the next 10 years. More than that, we currently have access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This is a truly unique opportunity to join at the foundational stage of a start-up like activity leading the transformation of the accident experience with the backing of the largest connected vehicle fleet in the world.

Job Description

General Motors is currently looking for a leader with proven innovation, operations, and auto claims expertise. This leader will help GM incubate and launch an extension of the OnStar value proposition, helping create a differentiated, frictionless post-accident customer experience that goes beyond emergency response. They must have a relentless focus on customer empathy and leveraging internal and external partners to develop unique solutions to solve real customer pain points. They must be driven and passionate about leveraging this ecosystem to ideate, prototype, and build an experience that both assists our customers during a complicated post-accident period while also creating a profitable, sustainable business for GM. This role will leverage multiple functional areas within GM including OnStar, Customer Care and After-Sales, OnStar Insurance, etc. while partnering with relevant external parties.

The top candidate will have a strong foundation in personal auto insurance, experience building a claims-related operation and a mission to disrupt the current post-collision market by creating a best-in-class customer experience. This candidate must be willing to take initiative, embrace change and be comfortable taking on an evolving set of responsibilities as this space is an ever changing one. This person must also possess the ability to effectively present to and influence diverse audiences, ranging from senior leadership to industry colleagues.

Additional Job Description

Preferred Qualifications

• 15+ years of professional experience in claims leadership role (preferably within the auto physical damage area)
• Proven experience building a claims or claims-related operation
• 5+ years experience running a call center operation
• Ability to operate in complex multi-functional companies
• Innovation and strategy experience, preferably in a start-up environment
• Proven record of increasing business value through intelligent risk-taking
• Excellent leadership, negotiation, management, problem solving, and interpersonal skills
• Agile and able to deal with ambiguity in a fast-paced environment
• Highly organized and able to prioritize and work to tight deadlines

This is a remote position. The selected candidate can reside and perform the work from anywhere within the United States.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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