Position Summary
The Director of Patient Experience leads the transformation of the culture of partnering with patients and families as an integral part of the organization. Patients and their families are the reason we are here to serve our community, and we need a leader that is able to help transform our department to help support that vision. The primary goal is to ensure that our patients and their families have a positive experience in all interactions with the MFA. The Director of Patient Experience partners with various departments at all sites of The MFA and with counterparts at GW Hospital to create a roadmap for incredible experiences, this includes but is not limited to, customer service, training for all staff, partnering to create policies that encourage and support a patient centric approach to service, and serving as a subject matter expert on patient and family care principles.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
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