Dispatcher
Dean Foods

Amsterdam, New York

Posted in Manufacturing and Production


Job Info


General Purpose:

Provide quality customer service to our customers and drivers while minimizing costs of hauling through effective dispatching of loads.

Duties and Responsibilities:

*Direct the daily distribution of raw milk loads to cover orders, maintain customer schedules and monitor for changes

*Contact drivers with daily delivery schedules

*Serve as contact for all customer changes and distressed loads.

*Monitor milk movements to assure all producers remain qualified during qualifying months and between Federal Orders. Maximize diversions and transportation credits where applicable

*Monitor secondary freight costs and work to minimize those costs when scheduling deliveries. Coordinate dispatching and maintain records of all loadouts

*Communicate customer issues to Field Manager. Communicate driver issues to Lead Dispatcher and Location Manager

*Be part of on-call rotation including periodic evenings, weekends and some holidays

*The requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required

Education and Experience
One to three years of related experience in dairy/field/hauling preferred

Necessary Knowledge, Skills and Abilities

* Excellent telephone, problem-solving, and people skills

* Good attention to detail and ability to multi-task

* Good computer skills including MS Office software (Excel, Word)

* Experience with SAP business software a plus

* Ability to switch between tasks frequently

* Answer general questions and direct callers to appropriate people

* Friendly and polite voice and demeanor

* Ability to operate in a team environment by communicating effectively

* Moderate level of mechanical aptitude

* Valid driver's license with no significant violations or restrictions

* Must be able to read, write and speak English



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